Never sent my licens got charged 59$
Never sent my licens got charged 59$ Support not responding back only once. Big scam..
By Dont buy C.
Friday, November 6, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
99 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Powerful data capture fueled by Gravity Forms.The most powerful solution for building custom forms and flows to connect with your users and expand your reach. All in WordPress.
Gravity Forms (gravityforms.com) has 99 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 11 reviews with 1 star · Clear filters
Never sent my licens got charged 59$ Support not responding back only once. Big scam..
By Dont buy C.
Worst form plugin ever, their customer support simply does not exist, no communication at all. Their non-working forms are ruining my customer's business. A customer of mine owns the Gravity Forms unlimited license (paid license) and some forms are not working properly (these forms were working just a few days ago). I contacted the customer support, but no reply after several days!
By Valentino Z.
Horrible customer service and faulty product. I have been trying for weeks to get an integration working with Zapier, following their own user guide. When i reach out to get help I'm not even able to send a request due to the fact that a 3rd party agency did the integration way back. After trying to ask for help anyway I was abruptly cut off. When your own user guide is wrong maybe be a bit more humble? Just a friendly suggestion. Moved over to Google Forms with WP integration instead.
By Mikal
Needed a refund, have ignored all my emails for the last 40 days. Can't be bothered filing a dispute, as my bank makes it a hassle, but will leave this review here
By aidan R.
We were hacked through your form and had to get rid of it
By A B.
I am not sure what the difference from gravity form to contact forms is. I have both set up and they are both terrible at letting spam or seo marketing crap get Into my contact sheet.
By Greg B.
You need to send my 2 years money back ASAP to my account those you have taken out from my account without my permission.
By EA
Response from Gravity Forms· Jul 27, 2023
Hello EA. We're sorry to hear of your dissatisfaction and we'd like to help. We send a heads-up of an upcoming renewal three days before the renewal date every year and offer a quick way to prevent the renewal or cancel the license right in the email. I didn't find any prior contact from you expressing the desire to cancel or obtain a refund. If you're no longer using Gravity Forms, you can request a refund for your latest renewal here https://www.gravityforms.com/request-refund/. If you need anything else, please get in touch with us here: https://www.gravityforms.com/open-support-ticket/general/ Thank you.
Buggy AF, not recommended for serious work. Support is horrible!
By Anthony W.