You can trust this bank
Very good the best banking company
By Richard G.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
459 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Privately owned and headquartered in New York City, Grasshopper is client-first digital bank with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, and white-labeled consumer banking. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.
Grasshopper Bank (grasshopper.bank) has 459 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
459 approved reviews, newest moderated first
Very good the best banking company
By Richard G.
Easy to work with.
By Wendy D.
Customer service is excellent!!!
By Kevin S.
The representatives attitude and pleasantness is what made this a great experience and makes me want to continue to do business with Grasshopper Bank. A bad attitude on the part of the rep or bad experience on the part of the customer as a result of the representative's poor attitude is the quickest way to destroy that relationship. Helpfulness is the other thing I liked. The representative did not just stop trying to assist; he worked with me until we figured it out. On another front, I like Grasshopper Banks devotion to staying up-to-date with the latest technology and tools for its customers. Being relevant means I will likely stick around. Consider paying a higher dividend on your business checking (Innovator). I am giving you tens of thousands of dollars for your use to lend back out and make more money in the form of interest income. I should be earning a higher rate on my interest.
By Vincent N.
Absolute scam of a company. Shady practices and no customer service. With so many banking options, DO NOT CHOOSE GRASSHOPPER. Still trying to get my lost money with they forced closed 100s of accounts for no reason other than they couldn't fulfill a bonus they claimed to offer.
By Eric F.
Easy to do business with and got our loan done fast! Thank you!
By Jonathan Nguyen T.
The stuff works
By Mark
Friendly, understanding and very helpful
By Chuck Van L.