Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
459 reviews
Grasshopper BankSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Privately owned and headquartered in New York City, Grasshopper is client-first digital bank with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, and white-labeled consumer banking. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.
Grasshopper Bank (grasshopper.bank) has 459 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
459 approved reviews, newest moderated first
I’ve been banking with Grasshopper for a while now. They have a real understanding of what a business needs. Overall a great service.
By Dan
Response from Grasshopper Bank· Oct 8, 2023
Hi Dan - Thanks for taking the time to submit a 5-star review and reminding us why we do what we do!
Briana was very helpful and informative during the process to get started. The process to open a business account was quick, much faster than having to go into my local bank.
By Aly
Response from Grasshopper Bank· Oct 8, 2023
Hi Aly - Thank you for choosing Grasshopper and submitting a 5-star review. We're glad to hear that Briana was helpful and made you feel welcome. Happy banking!
Easy account opening process and very friendly client services team! Glad I switched from my community bank.
By Sarah
Response from Grasshopper Bank· Oct 8, 2023
Hi Sarah - Thank you for submitting a 5-star review! It means so much to us when clients like you appreciate the hard work that goes into making Grasshopper special.
Grasshopper Bank closed my startup business checking account for no reason after 3 weeks into it! I don't like these online banks. BSA team misunderstood probably because we are allowing people to play or trade with NFT. Total ignorance. Innovative ideas can't be misunderstood.
By Muthu A.
Response from Grasshopper Bank· Oct 8, 2023
Hi Muthu - We're truly sorry to hear that you were not happy with your experience! We take pride in providing the best digital banking experience. However, we also take account security very seriously, which is why we have several precautionary measures in place to ensure the safety and integrity of our platforms. While this may be an inconvenience, we can assure you that all measures we take are to help keep our clients safe. Although it did not work out with us, we hope you have found the right fit for your business.
Closed account and wouldn’t return funds. No explaination on why they closed it 2 months after opened and using. Horrible. What a waste of time and resources.
By Tim B.
Response from Grasshopper Bank· Oct 8, 2023
Hi Tim - We're truly sorry to hear that you were not happy with your experience! We take pride in providing the best digital banking experience. However, we also take account security very seriously, which is why we have several precautionary measures in place to ensure the safety and integrity of our platforms. While this may be an inconvenience, we can assure you that all measures we take are to help keep our clients safe. Although it did not work out with us, we hope you have found the right fit for your business.
The website will not allow me to add a payee. This was a problem over a year ago that was fixed, and it has become a problem again. I called customer support, and they could not help. It remains a problem, and I cannot make payments from my account.
By Elizabeth A.
Response from Grasshopper Bank· Oct 10, 2023
Hi Elizabeth - We're sorry to hear about the technical issues you were facing with our online banking platform! Your experience is important to us, so we have investigated the issue further. According to our records, the issue was resolved, and you have full access to online banking. If we are mistaken, please contact Client Services, and we will promptly address any outstanding concerns you may have to ensure a smoother banking experience. We appreciate your patience and value your feedback.
They closed my account because, like any small business does, I had payments made into the account from a client (Paying an invoice) and then I subsequently transferred money out to pay staff. This was considered suspicious by Grasshopper. Extremely poor, outsourced service for a bank that apparently doesn't understand how small businesses operate.
By Chris
Response from Grasshopper Bank· Oct 8, 2023
Hi Chris - We're truly sorry to hear that you were not happy with your experience! We take pride in providing the best digital banking experience. However, we also take account security very seriously, which is why we have several precautionary measures in place to ensure the safety and integrity of our platforms. While this may be an inconvenience, we can assure you that all measures we take are to help keep our clients safe. Although it did not work out with us, we hope you have found the right fit for your business.
I've been impressed with how easy Grasshopper is to use. The onboarding process was quick and the online portal is very user-friendly. Definitely recommend to other business owners!
By Pheobe
Response from Grasshopper Bank· Oct 8, 2023
Hi Pheobe - Thank you so much for the 5 stars and taking the time to share your experience. Our team will be happy to hear that their hard work has paid off!
