Grasshopper BankReviews of grasshopper.bank

Response from Grasshopper Bank· Feb 24, 2025

Thank you for your kind words! We're delighted to hear that our team was able to provide the expertise and support you needed. Delivering reliable and knowledgeable service is a top priority for us, and we’re glad we could assist you. If there’s anything else we can do for you, please don’t hesitate to reach out - we’re always here to help!

Response from Grasshopper Bank· Feb 24, 2025

Hi Lisa - Thank you for your wonderful feedback! We're so glad to hear that Client Services provided you with prompt and effective support. Ensuring that our clients feel heard and valued is our top priority, and we truly appreciate your trust in us. It’s a pleasure to have you as a client, and we’re always here whenever you need us!

Response from Grasshopper Bank· Nov 28, 2025

Hello Derrick, Thank you for sharing your concerns. Any unexpected change to your login can be very unsettling, and you deserve to feel completely confident in the security of your account. We understand how worried this made you feel. As a digital bank, we take unauthorized access and security breaches very seriously. Our investigation, including a review of the login records, confirmed that the password reset request came from your own connection and that there was no unauthorized access to your Grasshopper account. We attempted to follow up via phone to share these findings, but were unable to connect due to a full voicemail box. Even so, taking precautions by updating your credentials was the right move for your peace of mind. Your trust is important to us, and we hope this hasn’t shaken your confidence in our ability to keep your account secure. If you would like us to walk through the details together or discuss additional protections, such as multi-factor authentication, we are here to support you. Only Forward, Grasshopper Bank

Response from Grasshopper Bank· Dec 4, 2025

Hello Tiffany, Thank you for being open about your experience. We’re truly sorry to hear that it did not meet your expectations. We understand that delays or confusion around banking tasks can feel extremely stressful, and we want to ensure that our clients feel supported and confident when managing their accounts. We took a closer look and can see that there were a few interactions with our Client Services team related to a bank verification letter, which they prepared and delivered through secure message soon after you contacted us, but we were unable to reach you when they attempted to follow up due to a full mailbox. From your feedback, it’s clear that we have an opportunity to improve the user experience by prioritizing the development of more self-serve tools, like our Bank Verification Letter and Wire Instructions generator, and making them even easier to find in online and mobile banking. We have shared feedback with our team and will use it to evaluate how we can further optimize our product roadmap, so that clients in your position experience fewer barriers and have access to the resources they need, exactly when they need them. If you still need further assistance or would like us to walk you through navigating the digital platform, we’re always just call or message away. Only Forward, Grasshopper Bank

Response from Grasshopper Bank· Feb 24, 2025

Thank you for your amazing review! We’re thrilled to hear that every interaction with our Client Services team has been positive and reaffirmed your choice to bank with us. Providing helpful and consistent service is something we take great pride in. We truly appreciate your trust and look forward to continuing to serve you!

Response from Grasshopper Bank· Nov 26, 2025

Hi there, Thank you for sharing your experience with us. We understand how disappointing and confusing it can be to receive a decision without a clear path forward, especially after providing all requested information. As a federally regulated bank, we conduct thorough security and risk reviews for all new applications and have several guardrails in place to protect and maintain the safety and integrity of our platforms. In certain situations, these reviews may lead to a decline or account restrictions, and regulations limit the amount of detail we’re permitted to share about the factors involved. We realize that this is not the desired outcome you were hoping for, and we appreciate your understanding as we work to maintain a secure digital banking environment for all. While we’re not able to reverse or disclose specifics about the decision, we would like to take a closer look at your case to ensure we fully understand what happened and that no information was missed. If you’re willing, please reply to the request for more information sent on our behalf by TrustPilot so we can confirm everything on our side. Your feedback is important, and we’ll be reviewing this internally to improve how we communicate decisions and support prospective clients through the process in the future. Only Forward, Grasshopper Bank

Response from Grasshopper Bank· Dec 4, 2025

Hello Anthony, Thank you for sharing your experience. We understand that when you are working hard to get a business off the ground, waiting for a large check to clear and become available can feel like a major setback, and we are sorry to hear that the delay added so much frustration and impacted your plans. Upon further review, we can confirm that the hold on your check was in line with federal regulations and our Funds Availability Policy for new accounts, which takes into account both the size of the deposit and your account history. Even though the hold was consistent with those standards, we recognize that we could do more to set expectations and help clients plan next steps while waiting for funds to clear. You deserve transparent guidance and a sense that your bank is working alongside you, and we regret that your experience did not meet your expectations. Your feedback is helping us improve how we communicate funds availability and how we support new clients who may be depending on time sensitive deposits. If you need any documents or help related to this deposit or your account, we are ready to assist. Only Forward, Grasshopper Bank

Response from Grasshopper Bank· Feb 24, 2025

Hi Randy - Thank you for your kind words! We're delighted to hear that you've consistently had great experiences with our Client Service team. Your satisfaction is our top priority, and we truly appreciate your support. If you ever need anything, we're always here to help!