Thoughtful and meaningful experience…
Thoughtful and meaningful experience with the onboarding rep.
By Malliha A.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
459 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Privately owned and headquartered in New York City, Grasshopper is client-first digital bank with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, and white-labeled consumer banking. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.
Grasshopper Bank (grasshopper.bank) has 459 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
459 approved reviews, newest moderated first
Thoughtful and meaningful experience with the onboarding rep.
By Malliha A.
Staff was welcoming and eager to support.
By Patricia T.
It was a long process but very smooth.
By Erik C.
Litterally the worst banking experience in my life. Could not get my funds out. The software on the client portal was buggy. Support was trash and unhelpful. Letting anyone I ever speak to about banks how bad they were.
By Jake M.
The team at Grasshopper (Dave, Heather, and Nikki) were all consummate professionals. They managed every step of my loan process and got me deal across the finish line smoothly.
By Phoenix Auto Group L.
Gave me exactly what I needed in a short amount of time, very professional and friendly and has a great speaking voice. Pleasure all around.
By Margaret F.
These guys saved me a lot of hassles. Great customer support, clear interaction. Other banks refused to support on my business topics but they were able to solve the issues. Id recommend Grasshopper to anyone opening a business account. Don't go to bluevine or relay or any others ... especially not Santander - Grasshopper is the way to go.
By S B.
This was a great first experience. Paul was great!
By Andre O.