Basement renovation
We were able to get what we wanted in the budget we wanted. Service was friendly and not pushy.
By DANIEL
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
417 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1911, our mission has been to provide the best customer service possible. With 17 convenient furniture stores in Virginia, West Virginia & Tennessee, our knowledgeable sales team and specialists are here to help you find the perfect piece of furniture, a complete room or a new mattress set.Our convenient delivery and financing options make getting that new furniture or mattress easy!
Grand Home Furnishings (grandhomefurnishings.com) has 417 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
417 approved reviews, newest moderated first
We were able to get what we wanted in the budget we wanted. Service was friendly and not pushy.
By DANIEL
We are very pleased with our new mattress and the 2 gentlemen that delivered it were very nice and efficient.
By Harold Garber I.
Caring, understanding. Really listen to your wants and needs. Very kind and willing to do whatever they can to make things right and customer happy. Very helpful and pleasant. Love them!!
By TIFFANY
My salesman was Don he was like shopping with family
By Daniel D.
I have never really furniture shopped by myself before, so the customer service was great. They told me to take my time and try all the beds in the store. I would recommend them to my friends.
By KATHRYN
I put a recent review on here giving them a 1 star and explained why. I immediately got response from the manager of JC store and they made things right with me. I had been dealing with salesman, when management called me personally, they were great and more then helpful. They made things right for me and made me a happy customer once again. My advice, ,, if you have a problem, go straight to management. They made sure I left a happy customer. So I changed my review from 1 star to 4 stars. I'd shop there again knowing that management manages the right way.
By carol P.
Response from Grand Home Furnishings· Jun 10, 2016
We're very sorry to hear you were not happy with your experience in our store. We're going to look into this and speak with the management to find out what went wrong.
Junk furniture, hard to know sales person's hours, impossible to locate factual product info in store
By Never A.
Sales person was very helpful.
By MICHAEL