GradCity Travel LLCReviews of gradcity.com

Complete Scam. Had kids sleeping on the floor after spending $2200 for a 5 night trip (my son included). Ridiculous. We have two younger kids and they will never use this company ever. I don't write reviews but I hope a parent reads this that is thinking of using this really shameful company.

We stayed at Breezes in the Bahamas for 5 days and were appalled by what we observed with Grad City. The company promotes safety and protection of the students in their care but this was not evidenced during our stay. Allowing 17-18 year old kids an all-inclusive option with unlimited alcohol is disgraceful. “Staff” were nowhere to be seen while students did whatever they wanted. We witnessed kids so drunk they couldn’t walk on their own, vomit on the beach or other common areas of the resort, and have a general disrespect for the resort staff and other guests. The students were observed throwing fries at an older gentleman while he napped in a sun lounger in an effort to get the seagulls to peck the fries off him; having an altercation with other guests after being asked politely to respect their space; turning volume up on their speakers after being asked politely to turn it down; smoking in non-smoking areas; leaving trash all over the beach to blow away or for all the seagulls to swarm in that spot; yelling down to others from their balconies; partying in the pool until 3am; running up and down the halls and telling in the middle of the night, the list goes on. Students damaged property (literally ripping a door off its hinges and fleeing the scene and passing out in the shower causing 2 floors to flood which resulted in the water being turned off), refused to follow hotel policies (including mask requirements), student allegations of spiked drinks, and student allegations of sexual assault. We witnessed first had as students attempted to buy drugs from locals on the beach; students so drunk they passed out on the beach, one of them waking, unable to stand or walk well on her own and then running into the ocean and falling under water unable to get up on her own, which resulted in other beach goers and security intervening to prevent her from drowning. One elevator ride included a student so drunk he couldn’t walk and was being carried by 2 other students who claimed not to know him. A “staff” member was with, simply stating “he just needs to drink water and sleep” - yes he does, but he never should have been allowed to get to that point. “Staff” were observed hanging out on the beach or at the pool enjoying their own alcoholic drinks rather than actually supervising the students. I understand the legal drinking age is different in other countries but what I can’t understand is how people can be part of something that supports the unlimited and mostly unsupervised drinking involving high school students. It’s absolutely disgusting and they should be ashamed of themselves. If parents knew what they were actually paying for this child to participate in, I’m sure many would be appalled.

Tried signing my 18 daughter up for high school trip to cancun. Prior to signing up, I talked to an agent on the phone, and reviewed all of the sign-up paywork. AFTER I paid the "non-refundable" deposit I was informed she could not go because she was not 23. Money should have been refunded if not eligible to go. Tried calling customer service first ....no response. BOTTOM LINE: Just book directly. Save a lot of money. Not adding any value to the process. This reservation was hotel reservations only which was fully refundable if I had booked directly with hotel.

Horrible company. Gather your school friends and book your own trip. The pricing is a huge rip off, you have a very very limited refund policy, they more you put in the more you lose. We booked rooms and flights to Mexico and a few months later the group leads suggested they add a Florida location due to Covid. So people switched to Florida and I’m left with a mexico trip with just a few kids going. Not what we signed up for. If I switch to Florida I’ll be stuck with 1400. In flight vouchers because I booked my flights myself to try and save money. This additional location has also split the group of people going between 2 locations so now the kids are divided up. Not what we signed up for! They can change your trip, add additional locations after you’ve booked flights based on the group leader suggesting changes. If you receive a check for any portion of your refund the check has a notification on the back that once you sign it you can’t chargeback for any amounts you dispute. The sales person told me on the phone that the first day I’d see kids throwing up, partying too hard on the first day until they realize they can’t handle the sun and alcohol. I should have run but gradcity creates peer pressure that everyone is booking through them and you don’t want your kid left out. Don’t give in... book your own trips and save money. Update: your reply says you can’t speak for “their policy” but then you go on to answer for them?! Zero sense like everything else. Our group or anyone enrolled was never asked if we wanted a second location, 1 person the organizer asked for it and didn’t ask the group. And your sign up was low and you added a second location to help your sales. This second location has approximately 11 people going to Florida and the rest going to the original spot. The group is now split into 2 locations which ruins the purpose of the trip, getting the kids ALL together. Yes, It is written in your contract locations can be changed and obviously it’s to help your sales vs asking those already enrolled what they would like to do as for adding another location. No one asked the group their preferences. I asked for that communication and it couldn’t be provided, the person who is your school parent contact can speak for the entire group and screw everyone else. I love the partial refund check I received actually has a stamped message on the signing line saying if I sign and cash the check I can’t file a chargeback. You obviously experience this a lot- wonder why

The single worst company I have ever dealt with, avoid them at all costs. Not reliable, not truthful and they don't even answer their phone! Like many other parents I am stuck in battle for a refund and GradCity is an absolute nightmare to deal with.

My daughters senior trip was cancelled due to Covid & NOONE from here grade, including us, has received a refund from them yet! Not even an email/call/text that they’re working on it or any updates whatsoever. Im starting to believe these reviews that this company is a fraud. If we don’t get our money back soon I’m calling my attorney.

I would never use grad city again. There customer service is beyond horrible and the afety of your children is of no concern to them. Avoid at all costs

Shady company who operate under several different names, changing it each time people start posting truths and negative reviews about them. My daughter was supposed to go to The Bahamas for Spring Break on 4/10/20. They provided no flight info up until 10 days before the departure date, when they finally postponed the trip due to the Covid-19 crisis. (We had asked to cancel due to the Corona virus situation but customer service said "pandemics were not covered - no refunds.") Instead they changed the travel dates to late June and told customers to pay a $479 cancelation fee if they couldn't make it. Many other customers have had similar experiences. Just google Grad City. Check the Better Business Bureau website. We are taking our grievances to the local media here in NY/NYC as well as legal options and an online awareness campaign. Please do your homework before booking any trip with Grad City or their other names - Student City, SpringBreakDiscounts.com and Spring Break Travel. #GradCity #GradCityScam