Goulet Pens is a terrible company!
Their customer service is TERRIBLE! Their shopping cart is not secure, which is how I discovered the scam artist Goulet Pens customer service. Avoid Goulet Pens.
By truatpilot
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
52 reviews
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The Goulet Pen Company is listed under Office Space & Supplies.
The Goulet Pen Company (gouletpens.com) has 52 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
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Their customer service is TERRIBLE! Their shopping cart is not secure, which is how I discovered the scam artist Goulet Pens customer service. Avoid Goulet Pens.
By truatpilot
I've bought from them several times, but I don't find their pricing for inks to be competitive. My most recent purchase was for a premium fountain pen which clearly has the wrong size nib. I sent it back, and they claim it is correct, but would accept it for a restocking fee. No, just return it to me. Don't know what they did, but now the nib is much worse, very scratchy. I'll have to send it off to get the nib reworked now. They have forever lost my business.
By BT