They don't listen customers
I landed their chat screen to ask about possible plans. They said "Wait for 3 mins" and they made me wait for 15 minutes. They shared promotions, additional services but no answer to my question. At the end of the chat, before I left. I asked for my last day on their service. They didn't answer my question. I decided to leave from Rhythm at that moment. That moment was a real "A-ha" moment because they don't listen customers and they don't answer questions.
By Mustafa H.
Response from Rhythm Energy· Jun 18, 2024
Thank you for bringing this to our attention and sharing your experience. We sincerely apologize for any inconvenience caused during your recent interaction with our chat support team. Upon reviewing the chat interaction, we acknowledge a delay of approximately 4 minutes between your questions and the agent’s response. We also see that once the agent returned, they provided you with promotions and additional services, though we regret that your specific question about your service renewal was not addressed promptly. For future reference, you can always access and review your renewal options directly on your customer portal, which provides detailed information and allows you to manage your account conveniently. We value your feedback as it helps us improve our services and ensure a better experience for all our customers. If there's anything else we can assist you with or if you have further questions about your account, please don't hesitate to reach out.