GotextbooksReviews of gotextbooks.com

Was quoted over $100 for 2 textbooks, one was barely even used. Received a payment of $17 and there’s no way to get the books back.

Zero stars. I started with Chegg, filled out ALL the online forms to be rerouted to GoTextbooks (apparently now merged). Have to open a NEW account, do all the forms again. Get quote. Accept. WON'T GO THROUGH. Try again later. Same drill. Send email to support. Get condescending reply that they do "thousands of transactions a day" and I'm the only one having an issue. Right. Try again a couple days later. They accept 2 of 3 books this time, but the offer has gotten better. I accept and send in the books. 3rd book FINALLY gets accepted two hours later but is "below the $18 minimum to process for a check." Terrific. I finally get my check and, rather than the $79 quoted, it's $43 with no explanation. I'm done. Gonna cash my check and never use them again. Boo on them, too--I'm a professional declutterer and used to recommend Chegg to my clients and list them on my resource list that goes far and wide. NOT. ANYMORE.

I wish i could give them zero star. At first, they said one of my book is rejected and i can either send them a label for returning or they destroy the book for me. Of course I want my book back, who know what they are going to do with it. And then couple days later, Michael sent me an email said "your item was taken from one of our esteemed counterfeit inspectors and was deemed to have counterfeit characteristics. By law, we are to send the book to the original publisher for further review", I was so confused. According to them, this process might take 90 days and if i want to find out more about my item, i need to contact the publisher of the book. How am i going to do that, and whether or not they send the book to the publisher?

Zero stars. Sent them a gently used textbook and got back that it was rejected. No explanation just rejected. I believe they reject most books and this is their way of reselling at biggest profit…as you have to pay the shipping to have them send it back. Beware!

I would give them 0 stars if possible. I should have known something was off when I got a higher quote than any other legitimate place. Got an email that my return was rejected due to water damage. The book was in good used condition when it left my house and most definitely did not have water damage. Then they want to charge me to have it returned to me. Unreal. Wish I would have gone with the reputable buy back resources and taken the lesser money right from the start.

If this site allowed photos I would show how little it takes for them to reject a book. I sent law texts to them IN PERFECT CONDITION. Michael responded that they were unacceptable, when I asked why they responded next day with the most hilarious photo of the corner of the text, slightly upturned like it became damp in the mail, and said that was the reason they couldn't resell. Sending your texts to this company will literally cost you money in the long run because then you have to send them BACK.

Thankfully not a scam (hopefully). Gave me a reasonable quote on my textbook, didn't claim that it had "water damage" and they accepted it, and sent me my check! My check only took a week and a half to receive. It's a slow process for them to confirm receipt of the book, but was still worth it.