Amazing Company!
Great customer service! Super fast shipping! Very happy with my experience!
By Lindsy A.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
63 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
GoTextbooks.com provides students with a sellback program that earns them money for their used textbooks.
Gotextbooks (gotextbooks.com) has 63 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
63 approved reviews, newest moderated first
Great customer service! Super fast shipping! Very happy with my experience!
By Lindsy A.
I love Gotextbooks so much they have excellent and fast shipping and their customer service is the most excellent I have ever experienced.. I was lost on what book I needed how I was going to get it on time and they went beyond to help me get the book that I needed thanks so much for your service.
By Coby C.
By far this place has the sweetest staff and the shipping of my material had a very fast turnaround! 5 stars, all the stars! I would highly recommend!
By Arturo J.
The customer service was amazing! On top of that I received everything very quickly! I love this place!
By glennka
Great customer service. Thank you so much for your help.
By Kayla
Very helpful and prompt responses.
By Kari B.
Good customer service. Melissa was prompt and very helpful with my order. Thank you Melissa!
By LJ
Sent out my college textbooks because I am broke and need the money. Tracking number confirms delivery on 9/9. I email support today that I have heard no correspondence since my books were delivered. They email me back saying they’ll get back to me within 7 business days. What the hell is that? I want my money!!!!! Will go to better business bureau if I am not issued my refund asap!!!!!!!!!! EDIT TO ANSWER REPLY******your company should be emailing the customer when you receive their shipment like any good company would do! As long as I get my refund in 7-10 days like I was promised today, I will rewrite my review! Melissa was super helpful!!!
By Melissa L.
Response from Gotextbooks· Sep 15, 2022
Hello Melissa, I was notified that your issue has already been resolved. Just a heads up, when the books are delivered there is a 5-7 day evaluation period before your order is paid out, this information is written in our terms and conditions. Please keep this in mind when creating another order. Thanks!