Phone tree system is not easy or …
Phone tree system is not easy or convenient. Long wait times to get customer service.
By Janice M.
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
226 reviews
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Sunwave Gas & Power supplies electric generation service to thousands of homeowners and business consumers across North America. Choosing Sunwave is easy. We offer simple-to-understand plans at affordable prices. "Energy simplified" captures our philosophy that purchasing energy should be stress-free.
Sunwave gas+power (gosunwave.com) has 226 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
226 approved reviews, newest moderated first
Phone tree system is not easy or convenient. Long wait times to get customer service.
By Janice M.
Could have been more flexible on rates, especially with repeat Customers like myself.
By Terry45
Initial rates were OK, but be very careful if you're considering these guys. There was no notice at the end of my 4 month term at which time Sunwave automatically put me into a much higher rate plan and locked me in for 8 months. When I tried to move my service to a more reasonable provider they threatened to charge me a $50 early cancellation fee, even though I completed my originally agreed upon term and never agreed to the new term. When I called them to discuss they were unsympathetic, rude and stuck to the $50 charge. Looks like I just learned a $50 lesson. That lesson, "Don't use Sunwave Gas & Power...!"
By Michael S.
Response from Sunwave gas+power· Jul 10, 2017
Dear Micheal S., We have reviewed your account. You received 3 notices regarding your renewal, the first was a renewal notice sent via U.S. Postal Service this notice was followed by two additional email notifications informing you about impending/actual price changes to your account (chronology below). You had time to consider our renewal offer and to select from any other available terms and prices offered by Sunwave (with the exception of another 4 month introductory offer). Your renewal offer was below the utility default rate for a term that we thought offered the best combination of price and term given wholesale future energy prices at the time. Sunwave devotes considerable time and effort to presenting well considered renewal offers with the flexibility to choose from additional alternate offers. Regarding the exit fee, our records indicate that our customer service representative had challenges communicating to you that our cancellation fee would be waived as they were interrupted and you made your request for escalation to a manager. We thank you for your feedback and will continue to work diligently to refine and improve our customer experience. Chronology: 09/29/2016 - signed up for 4 month introductory rate 10/05/2016 - first date of flow (contract end date 02/26/2017) 01/04/2017 - renewal letter mailed via U.S. Postal service 01/18/2017 - email notification sent notifying you of impending rate change 02/27/2017 - renewal rate became effective 03/08/2017 - email notification sent informing you that your price had changed effective 02/27/217 07/06/2017 - Sunwave received a drop request via your local utility
Sunwave gas & power provided my business a savings on the generated cost of electricity, which as any business owner knows we are always looking for ways to save money while maintaining the best facility for our business.
By High Intensity Sports T.
it was fast, quick and easy and the gentleman i spoke with was very polite and explained everything i asked about and their was no long sales pitch.
By Ms. Dorothea F.
This is my 3rd generation contract with Sunwave. They are no longer the lowest cost generation provider in my service territory, but they are still reasonable. I now have been able to renew with them twice, albeit at a slightly higher cost. I have had contracts with several other generation companies over the years and Sunwave is the first one that I have had multiple contracts with. All of the other companies only wanted new customers. They weren't interested in keeping customers. Sunwave is a refreshing departure from those practices. They are quite trustworthy.
By Richard
Helpful, you say what mean & prices are fair. Happy to be with Sunwave.
By Louis Montagna J.
Good service but don't notify you when fixed term is up to look for renewal. You have to monitor yourself. Floating rates much higher than fixed.
By John