Sunwave gas+powerReviews of gosunwave.com

The entire electricity contracting experience for consumers seems opaque and a matter of chance. I chose a short duration contract this time to shift my renewal to a different part of the annual calendar to see if there is less price variability. I want to buy cheap reasonably priced electricity- I don’t want to trade commodities. With all that said Sunwave does a good job making the process easy but I don’t think their $50 cancellation fee is competitive with others who don’t charge a fee. This process and industry is ripe for a disruptive innovation and consumer experience.

We are fortunate in Connecticut to have a choice when it comes to determining who generates the electric power we use. When my current contract expired Sunwave gas+power was my lowest cost option for power generation for the next six months. After my contract expires I'll stay with them as long as they are the lowest cost supplier available, if not I'll switch again.

When my contract lapsed, I was assigned a Default Rate that was 25% higher than the rate from my utility provider. Not happy about that! Also the website is useless as I have no account access.

Phone tree system is not easy or convenient. Long wait times to get customer service.

Good service but don't notify you when fixed term is up to look for renewal. You have to monitor yourself. Floating rates much higher than fixed.

Rates are good and I would give 5 stars , But on the company side doesn't have a way to see your account with them or when your contract is due to expire. In the past with this company it was that I would get a reminder email prior to expiration of term and current rates to renew with. My last contract went on a year when I knew I was expecting at least a renewal after 6 to 9months. With that timeframe I wasn't even sure when I last renewed and what I picked, cause it was so long and I started second guessing myself as my bill from ppl kept saying I still had time. When I got one call recently which I thought was odd when I have email as my best contact. They told me via voicemail my account would go back to ppl in a month with no follow up email with link to current customer rates.

I was really happy with Sunwave,, but this set of rates were much higher than I expected. I thought I had finally found the company I could stay with for a long time. Now I will have to shop around again, I will have to say their phone representatives are really helpful and respectful.

Why raise my rates if I continue on without signing up. Seems stupid. You should renew at a lower amount to keep customers. I had to sign up for four months at a slightly higher rate. Why? Why not just re-offer the old offer to stay with you........