gorjanaReviews of gorjana.com

Please be advised regarding the employee Sofia/Sophia at the Walnut Creek location. I felt uncomfortable with her behavior, as she appeared to gossip and make judgmental remarks about customers who wish to return or exchange items. As someone who is naturally indecisive when it comes to jewelry, I may exchange items even when they are still in excellent condition—which is entirely within my right as a paying customer. I hope no other customer is made to feel uncertain or uncomfortable while shopping, as I was. Unfortunately, I found this employee’s attitude to be unprofessional and rude, and not reflective of the level of customer service expected in this role.

Original Review: I was disappointed by the customer service policies here. I received a ring as a gift with a basic heart engraving, but it was slightly too large. Because it was engraved, I was told it couldn't be returned or exchanged—which I'd understand for a truly custom design, but this is one of their standard engraving options available to all customers. When I asked if they could resize it, they said they don't offer that service. Unfortunately, they didn't suggest any alternatives like store credit, a referral to a jeweler who could help, or even a discount on ordering the correct size. The lack of problem-solving was frustrating, especially at this price point where you expect attentive customer care. Would not recommend. Response to Company Reply (1/6): I appreciate you taking the time to respond. However, I do want to respectfully address a couple of points. I think there's an important distinction between truly "custom" pieces and pre-designed engraving options like the basic heart. Since this is a standard option you offer to all customers rather than a personalized design, it seems reasonable to expect some flexibility—particularly for sizing issues on gifts. That brings me to another concern: the lack of a gift protection policy. Recipients have no way to verify sizing before the purchase, yet they're left with zero options if something doesn't fit. At your price range its disappointing to not have policies that account for this common scenario. I wasn't expecting a full refund—just some help finding a solution. A jeweler referral for resizing, partial store credit, or a discount on the correct size would have demonstrated that you value customer relationships and made a real difference. I hope you'll consider updating your policies to better reflect the premium service your pricing suggests.

I would first like to say Gorjana has AMAZING customer service. Prompt, happy to help and go out of their way to satisfy their customers. However, the quality of my fine jewelry purchased through them was poor. I bought a solid gold chain and pendent for about $500. Within 3 months the clasp broke off. I sent it back and a new one was sent to me. I wore the replacement very rarely due to the quality issues with the first one. It popped off my neck one day and I didn’t notice, losing both the chain and pendent. I am behind disappointed. Do not purchase solid gold jewelry from Gorjana.

I got a Gorjana diamond solid gold necklace a few years back and it broke about half a year later after 24/7 wear. The chain was thin so I'm not totally surprised. What the biggest problem is is that recently I decided to take the diamonds out to remake into other jewelry at a trusted local jewelers. The 0.2 total carat weight of diamonds as advertised by Gorjana's website turned out to be only about 0.13 carat by weight. That is absolutely false advertisement and illegal sales tactics from Gorjana. I expect the weight to be 5% less, not 35% less. No wonder the diamonds always seemed so small compared to my other jewelry! I'm getting the gold tested now to see whether it's really 14k solid gold (still awaiting results but I'm so angry I need to post this right away to warn people against this company. I can't trust anything this company claims now.)

I typically like gorjana’s products, but I was super disappointed with this one. I bought the Bali necklace in store and it was extremely difficult to get on. The clasp was impossible to open, especially if you had semi long nails. I tried so hard to get it open, watched tutorials, it didn’t not work. It just broke and didn’t work at all. The clasp could not be more inconvenient. I am so disappointed and I really spent a lot of money and liked this necklace. If you’re looking for a necklace that is easy and fun to put on…this is not the one. Waste

I am a repeat customer. I added a 25$ coupon on checkout. It seemed to work but when I tried to finish the check out process it took it off. The rings (2) I had purchased two years ago increased in price from 275 to 340. Customer service was not helpful. I will buy this ring because it is a birthday gift but would never order from them again. We did have problems with the first order and stones falling out. Over priced. Not good on quality or customer service

Purchased ting day before I left for a month long trip. Ring turned to brass almost instantly. Refuse to return or even offer store credit. Ring is worthless to me now.

They are a scam don’t buy from them they messed up the address on there end and can’t adjust the shipping address due to them subcontracting out everything completely waste of money