Useless support
They shut down our helpdesk subscription despite repeated attempts to reach them. They’ll chase you to sign up, then vanish the moment you need actual help. The damage this is causing to my business is unreal.
By Miss Danila M.
The Fair Hearing score
3.4/ 5
Average
147 reviews
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About Gorgias
The Best Customer Service and Live Chat Help desk For Shopify, Magento and BigCommerceGorgias is a help desk (help center or customer support) for eCommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.Using Gorgias gives your customer support team a true all-in-one help desk experience across email, live chat, phone, Facebook, Instagram, contact us page in one unified view to streamline your support tickets, saving you time and money.As opposed to solutions like Zendesk or Freshdesk, Gorgias has an extremely powerful integration with Shopify and Shopify Plus, so that you can see order details for a customer, and refund, cancel, duplicate orders without leaving the help desk app.Connect the most popular apps to allow you to cancel recurring subscriptions, modify loyalty points, and more functionality, without leaving your help desk!Use templates, automation, rules, and macros to cut support time. Your support team will be more productive and your customers will love you for it.(1) Provide Customer Service On Every CRM Channel- Manage conversations from email, live chat, phone, and social in one helpdesk- See the full customer live chat and message history across different channels in one view- Support for multiple stores(2) Cut Customer Support Time In Half- See customer support details and orders right next to the ticket- Use Macros (variables like order status, shipping date, etc.) to pre-fill answers- Respond in one click using pre-made templates- Respond instantly with live chat(3) Eliminate Ticket Backlog- Set up automated responses & bot to common tickets like “where’s my order?”- Create rules to manage your inbox, like tagging a ticket as urgent if it has the word ‘refund’(4) Increase Conversions And Revenue- Live Chat with customers currently on your store- See which pag
Gorgias (gorgias.com) has 147 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
- Also known as
- gorgias.com
- Website
- gorgias.com
- Category
- Internet & Software
- Location
- San Fransisco, California
- Listed on The Fair Hearing
- 2026