Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
52 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
GoPure: moving sustainability to the mainstream
GoPure (gopure.com) has 52 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
52 approved reviews, newest moderated first
I had an issue with the delivery of my product I contacted GoPure customer service and everyone I spoke to was professional polite and helpful. They didn’t take weeks to respond and I had my order replaced with zero hassle by the next day. Excellent customer service!
By Samantha S.
This product did not work for my eye bags. I am in touch with the company for a refund.
By MARY LEE R.
Response from GoPure· Oct 13, 2026
Hi Mary, We’re so sorry to hear that the product didn’t deliver the results you were hoping for. We stand behind our money-back guarantee, and we’re happy to confirm that your refund was issued on October 9. Thank you for giving our product a try, and we truly appreciate the opportunity to make this right! Best Regards, GOPURE
I have seen no changes. This is a rip off!
By Lisa
Response from GoPure· Oct 19, 2026
Hi Lisa, We’re sorry to hear that you’re feeling this way. We’d really like the opportunity to look into this and help. We previously requested some additional information so we could locate your account, but unfortunately, we weren’t able to move forward without it. Please reach out to our support team at [email protected] with your order details so we can locate your account and further assist you. We appreciate the opportunity to help make this right. Best Regards, GOPURE
Does not work at all. Especially for mature skin. How do you get a refund?
By Mia
Response from GoPure· Oct 13, 2026
Hi Mia, We’re so sorry to hear that the product didn’t meet your expectations! We’d love the opportunity to help you with your refund. We previously reached out to request a few additional details so we could assist, but we haven’t heard back from you. Please email us at [email protected], and our team will be happy to help you with the next steps. Thank you for giving our product a try. Best Regards, GOPURE
Excellent customer service! Excellent products. I use the face serums and the anti-wrinkle moisturizer. My face always feels great.
By Elaine A.
Customer service was always prompt , problem solver. As to the product, I don’t have really a wrinkled neck and have been using it for prevention. So far happy with it.
By Parisa F.
Gopure leaves a reside on dark tone skin. Company needs to check why? Need Product to work on all color tone skins Your only high reviews are on lighter tone skin.
By B W.
Response from GoPure· Sep 24, 2026
Hi, We appreciate you bringing this feedback to our attention. We want our products to work well across all skin tones, and we’re sorry to hear about the residue you experienced on your skin. We’d like to look into this further and assist you with a resolution. However, we weren’t able to locate an account under the email address or phone number provided. We’ll reach out to you via email so we can gather the necessary information and assist you further. Thank you for your patience and understanding. Best Regards, GOPURE
I am no expert on eye lift products, yet I can tell you that the ones I have paid good money for did not work, not even temporarily... Now this product "GoPure" works temporarily and effectively to lift the bags under your eyes that make you look a whole lot better.
By Ken S.
