GoPupSocksReviews of gopupsocks.com

Response from GoPupSocks· Sep 14, 2021

Hi Nassim, Firstly, we'd like to extend our apologies that your confidence had been lost due to your custom order not arriving in the time frame anticipated. As stated on our website in our FAQ's international orders can take up to 20 business days. During the holidays it is very possible to experience transit delays. We do understand your frustration. With that said we hope that your family did enjoy your custom-made gift idea and look forward to the opportunity to meet your expectations the next time around. Please email us directly at [email protected] for any additional assistance. We are happy to help. The PupSocks Team Betsy

Response from GoPupSocks· Sep 14, 2021

Hi Jennifer, Firstly, I would like to extend our apologies that your confidence had been lost due to your custom order not arriving in the time frame anticipated. As stated on our website in our FAQ's international orders can take up to 20 business days. During the holidays it is very possible to experience transit delays. With that said we hope that your girlfriends did enjoy your custom-made gift idea and look forward to the opportunity to meet your expectations the next time around. Please email us directly at [email protected] for any additional assistance. We are happy to help. The PupSocks Team Betsy

Response from GoPupSocks· Sep 14, 2021

Hi Virginia, I hope your having a great Tuesday! Thanks for placing an order with us. I am terribly sorry for the delay with receiving your previous 2020. I am so happy to see that a replacement PupMask was produced and delivered. I understand how important your order was for you and your loved ones and hope that your recipient loved your special gift. We appreciate your business as well as your patience and look forward to any future orders you may have! Feel free to contact us directly with any additional comments, questions , or concerns at [email protected]. Thank you. The PupSocks Team Betsy🐾🐶

Response from GoPupSocks· Sep 14, 2021

Hi Blair, I wanted to ensure that your order issue has been resolved, however, I could not locate any specific order details based on the information provided in your review. That said, please email our support team directly at [email protected] to confirm that your order issue has been rectified to your satisfaction. We look forward to hearing from you. Thank you for your patience. The PupSocks Team, Betsy

Response from GoPupSocks· Sep 16, 2021

Hi Jeremy, It is never our intention to send the wrong order and for that, we are deeply saddened. We’ve worked so hard to create a structured production and fulfillment process and hate that we dropped the ball with your order. Since we are a web-based company, we communicate strictly through emails. I am sorry for any inconvenience this has caused you. After looking into your order details, I am glad to see a replacement order was created and delivered. Please email us directly at [email protected] if you have any additional concerns or feedback! We appreciate your patience and business! Best Regards The PupSocks Team Shae

Response from GoPupSocks· Sep 16, 2021

Hi Adam, Thanks for your feedback! We are terribly sorry for the fulfillment mishap with your previous order which lead to receiving the wrong socks. I would also like to apologize for the delayed responses from us. In order for us to improve as a company, we take your feedback extremely serious. After taking a look into your issue, I see we created a replacement order for you. Please feel free to email us directly if you have any additional concerns at [email protected]. We appreciate your business and patience! Best Regards, The PupSocks Team Shae

Response from GoPupSocks· Sep 3, 2021

Thanks for your review. We are terribly sorry that your 2 pair was not printed as requested. We didn't see any email correspondence regarding the issue, however, we would like to reach out to ensure you are satisfied with our services. Please keep an eye out for a follow-up email. The PupSocks Team

Response from GoPupSocks· Sep 16, 2021

Hi Jennifer, First and foremost we would like to apologize for the lack of better correspondence on our end. There must have been a mishap during our fulfillment process which lead to you receiving the wrong socks and for that, we deeply apologize. In order for us to improve as a company, and not make these kinds of fulfillment mishaps, we take your feedback extremely serious. After looking into your order, I see we reached a solution via email. We appreciate your honest feedback and patience, especially during the busy holiday season. With that said, I would love for you to give us another try in the future. Visit us at Gopupsocks.com to shop more custom-made products and use coupon code Trust20 for a special discount at checkout. We appreciate your business! Best Regards, The PupSocks Team Shae