GoPupSocksReviews of gopupsocks.com

I wish I could give this 0 stars. Ordered 11/30. Got an email stating my order shipped 12/3. Tracking never updated. Emailed 12/10, provided my order number, got an email stating they couldn’t find my order by email, responded back with my order number AGAIN but no response from customer service. Then 12/13 I check my tracking, still hasn’t moved. I step outside to see a package delivered, open it…IT’S NOT EVEN MY ORDER! Wrong size blanket, wrong background, wrong cat. That said, anyone missing a purple throw blanket with 2 cats is also disappointed this Christmas. I ordered a green camo queen size blanket with my 1 cat. This company SUCKS! Still no returns on any of my 3 emails to them.

Terrible customer service response concerning order never received. It took 5 days for them to respond to a referenced order that was never received and when they did response it was concerning the wrong order. I still have not been able to get any response about the y received order and Christmas is 11 days away.

Ordered this product over 20 days ago and still haven’t received it or received any update on its current location in processing

Don’t ever order from this company. I placed two orders in early November, the first order was for one pair and the second order was placed two days later for three pairs. The three pairs from the second order showed up many weeks later and my first order still has yet to ship as of 12/14. I’ve had an ongoing support email going with them and each time I reply it takes a minimum of three days for them to reply, if they reply at all. Two weeks after I placed the first order I was told that the pair was still in product and last week I was told I should have a tracking number “soon.” Five days later I have no tracking number. The secret Santa I ordered these for is this coming weekend so now I have to scramble to find something else. They’ve had plenty of time to fill this order of one pair of socks and they have failed to do that. This place is going to rip you off as you have a 50/50 chance of getting your order.

Loved both socks and especially the blanket!!!

They sent me the wrong pair and haven’t responded back to my many email requests. I will never order from them again.

It has just been a brutal experience dealing with PupSocks, and I honestly don’t know if it’s going to end anytime soon. I ordered a pair of socks in early November, and was told a few weeks later the socks were ready to ship. It has been 17 days, and tracking info says USPS still has not received the package. That’s ok. Shipping snafus happen at this time of year. And I’m not even passing judgement on who screwed up the shipping. (This wouldn’t be the first Christmas gift I ordered that USPS lost.) But what’s unacceptable as a consumer is that for 17 days, PupSocks has flat-out ignored my requests for help and information. I filled out the form on the website to get in touch with customer service, and I’ve sent three emails. I got a response to just one email, and it was a standard message telling me customer service was busy and that someone would respond within 72 hours. That was five days ago, with no response. I’m an understanding guy when it comes to situations that arise, and honestly, while I wanted it in time for Christmas, it was meant to be a cool stocking stuffer. If it came late, it came late. However, when a customer requests information or raises a concern, and the company repeatedly ignores it, that’s a big deal. This was not an inexpensive pair of socks; PupSocks did say they completed the order, but I neither have the socks or proof they actually did. Yet, PupSocks does have my money, with no assurance they’re going to deliver. Things happen, sure. But this is not right, and they’re not doing a single to make it better. Legitimate businesses don’t treat their customers this way.

Order hasn't arrived, with last update coming 11/30/2021