the wrong socks were delivered and…
the wrong socks were delivered and communication has been poor for the return.
By customer
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
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29,446 reviews
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GoPupSocks is listed under Pet Stores in Atlanta.
GoPupSocks (gopupsocks.com) has 29,446 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
29,446 approved reviews, newest moderated first
the wrong socks were delivered and communication has been poor for the return.
By customer
Worst customer service i ever experienced. I ordered blankets 2 months ago on November 24, 2021. I wanted to gift it to my family for Christmas, I still did not received it and we are now January 23, 2022. I've tried to reach out many many times and it's impossible to get an answer from them. Don't order
By Emilie
We were excited about the potential, but fairly disappointed with the execution on every level. We ordered three pairs of socks and they all arrived about a week later than expected - missing christmas. Two pairs had the correct pictures - the cropping wasn't as nice as the website examples and one pair was printed very dark. The third pair had pictures of someone else's cat. The socks aren't very stretchy and are multiple sizes larger than they should be. I contacted Pupsock's about the issue with the wrong picture and was asked to send pictures. I did and haven't heard back for two weeks. Hopefully they can get things figured out, because we still love the idea!
By disappointed
Can't print darker dogs. Beware -- if your dog happens to be dark brown or black, Pupsocks has trouble printing clear photos of their facial features on colored socks.
By Blossom
Great use of photos I sent in. Fit great.
By John D.
Image was as I imagined but the socks themselves were of terrible quality and practically unwearable
By customer
Terrible experience. Ordered socks for my Granddaughter for Christmas 2 months early. Got tracking email that indicated ship but tracking info never changed in 3 weeks like it was never picked up. Reached out multiple times as instructed through email and FB messenger, no response from either. They don’t provide a customer service phone number for a reason-they don’t care about customer service. Never got the product and finally on January 3! got email that socks had never shipped. I chose the refund option. They deduct customization fees when refunding so basically they still get paid for nothing. Will never order from them again and my advice is to avoid this company, it’s really kind of a scam.
By LINDA C.
I bought this pair for a Christmas gift and it was a huge hit! The photos of both pets are so clear and good! They're perfect!
By customer