Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
216 reviews
Gooten: Print on DemandSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Gooten is a print-on-demand production and logistics company that helps scaling brands simplify complexity. Our single-vendor solution streamlines procurement and fulfillment by offering access to a global, redundant network of manufacturers through one unified platform. We deliver operational excellence backed by contractual guarantees, competitive volume-based pricing, and a modern API that enables fast, self-serve integration. With Gooten, brands gain flexible production capacity, accelerated product launches, and supply chain resilience—without the need for in-house ops teams.
Gooten: Print on Demand (gooten.com) has 216 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
216 approved reviews, newest moderated first
Started my yoga mat store ... have been having issues and have reached out to Gooten 7 times , it’s now been 4 months still no reply ... it’s like they have left their whole business —- BEWARE! The website will probably shut down very soon I’m sure , they are clearly scam artists , stealing people’s money and not shipping products , they should be ashamed
By Kassie H.
Customer service does not exist. Do not reply to emails for weeks sometimes months. Yet they have the time and audacity to reply to my Shopify review within an hour with a copy pasted reply. It is not difficult to fix this problem but their management seem inept and unable to deliver basic customer service.
By Guest
And just when you thought they couldn't go any lower. They have started to use a new tactic now. They mark your order as shipped but they don't actually ship it or have it fulfilled, they just create a shipping label with the courier, that way they receive a tracking number, after that, they mark your order as shipped and add a tracking number. I have an order that is marked shipped two weeks before they actually shipped it and a lot of orders about a week or more and a lot of them still waiting to be shipped but marked shipped long time ago. It would be good if I could attach screenshots to show it.
By MKT
They suck !!! Their customer support is the worst. I've wrote to them more than several times and I haven't heard anything from them in over a month. They keep sending wrong orders too. Worst customer service= no customer service which is exactly what they're doing. I've had to dispute the transactions with my bank because there's no way I'm refunding customers and letting them keep my money when it's them who messed up. I'm switching back to printful once they reopen. Gooten doesn't have what it takes to stay up to date with the demand.
By Laura H.
During COVID-19 they said 72 hour customer service response time. This is a lie, it's more like 10-15 day response time. It's ridiculous. T-shirts take around 20 days to produce now. Stay away.
By Richard
I have been working for some time with them and I have nothing but good things about them! Love their products
By Andja
Response from Gooten: Print on Demand· Jun 10, 2021
Thank you for the review, Andja! We are so happy to hear that your satisfied with our products and service! Thank you for scaling with Gooten!
Integration with shopify is great and the definitely have a wide variety of products. I just wish quality control was a bit better.
By Matt S.
Response from Gooten: Print on Demand· Jun 10, 2021
Thank you for the review, Matt! Your feedback is very important and helpful to us! Thank you for scaling with Gooten!
The only plus about this company is that they have a large selection of products. However, you'll have a difficult time using them if you want to connect them to any ecommerce site. Even if you complete syncing your shops, there is a good chance that Gooten will not recognize your customer's orders on the back end - and don't expect any apologies. You'll have a lot of manual ordering to do on your own. If you need to use Gooten, I'd recommend avoiding their customer service team even if you have an issue. Try to manually work around it. I did not take my advice and unfortunately while they were working on a shipping issue for one product, they deleted all my product designs.
By KK
