Good SamReviews of goodsam.com

Just got a letter in the mail telling me my Platinum coverage was about to expire and I needed to pay $89.95 to not loose my coverage. Problem is: I don’t have Good Sam Platinum Roadside Coverage. I have no idea who these folks are. I looked them up online and it seems they prey on the RV community - I don’t have nor have I ever had an RV. I use AAA for my roadside coverage and have for a very long time! WATCH OUT

Been with Good SAM for 10 YEARS & they weren't there when I needed them, Long story but was driving in Ore & FYI your GPS shows logging roads as highways(!) & got misdirected by GPS onto a 'shortcut to bypass bridge construction' . Road kept narrowing & my small motorcoach was suddenly in the ditch! Several times I tried calling Good SAM with no answer (Sheriff who came out said I was in a NO SERVICE area, no wonder. Now Good Sam is refusing to reimburse an $800 tow truck bill charged to winch me out. After 6 calls & final call to Marcus Lemonis, VIP Pres Hot Line was told I should have walked the 3 miles back out to main road in the dark & flagged a car down & told them to call Good SAM? YOU GOTTA BE KIDDING? All I can say is Thank Heavens for 911 Service. THX to 911 the Sheriff finally found me & told 911 to get a tow truck out. Good SAM Claims agents are idiots. They denied an $800 reimbursement saying I did not have a 'screen shot of the 3 calls I attempted to make to Good SAM' which the Sheriff informed me "calls that do NOT go thru in a NO SERVICE area will NOT show up on your phone". Idiots! Let's see how Good SAM responds to my complaint filed with the Attorney General now. Ten years of paying insurance premiums & Good SAM won't pay an $800 bill. That's REPREHENSIBLE. And the last Agent I spoke with said they are not going to speak with me anymore since I am taking legal action AND they are not renewing my policy...like I am the bad guy. As a Senior citizen all I can say is SHAME ON GOOD SAM!

We paid good sam for years, never needed them, but to begin with when we did need them, they tried to tell us that our membership was cancelled way back in 2022, which we knew was Not true, after arguing about an hour, they finally said oh here it is, now it's raining, I'm wet, muddy, and greasy, after finally admitting our membership was valid they agreed to send a tow truck but from Gainesville Ga to Hartwell GA. it cost us over $400.00, the next day as we were still dealing with this, there was an advertisement for new members so much a month, And (Unlimited) mileage for towing, well needless to say we were pissed, so we dropped (good for nothing sam), and went back to AAA the original service with a (Way) better towing plan, so my advice is to go with a reputable company that's offered towing packages for years !!!

I have good Sam roadside assistance for my RV. I have never used it before today when I broke down and I called them. It’s supposed to have unlimited towing to the nearest service center. Well it has to be a service center. That will actually fix my RV. I can’t take it to a Volvo dealership after all. So I found a place 49 miles awaygood Sam membership said unlimited towing to a service provider. They tried to charge me $845.to tow it to the nearest service provider that could work on my RV I am switching back to AAA. I never had a problem with AAA. They towed my RV where it needed to go and I never had a problem.

I attempted to cancel my Good Sam Roadside Assistance membership multiple times via phone, email, and physical mail since disptch service was never provided but received no confirmation or refund. Despite assurances, my cancellation was not processed, and I was left without the service I paid for and the company has been unresponsive. I am now seeking a refund through other channels.

This company charged my credit card yesterday for Roadside assistance, I have not dealt with good sam. for a very long time. I wonder how many times the company gets away with this, I will never ever deal with a company that scams seniors,, Credit my account . This company should be investigated and class as a scam

This company is a joke. I signed up last year and my policy was $83 per month. I was out of country and they auto renewed my account and now charging me 217.00 per month. I called and spoke to a very rude young lady who stated this policy went up this much and because it auto renewed, this was the new policy amount. I requested a cancellation and they not only charged me a fee of $50 to cancel, but also another $50 dollars just because they could and the young lady said there was nothing I could do about it. I will NEVER work with this company again. Highway robbery and PISS POOR customer service.

The girl sold me on the roadside assistance and then took my credit card. Then when i told her i was leaving tomorrow she said you don't have coverage for 48 hours. So she took my CC and then after the fact informed me I can't use it on my trip tomorrow. Horrible! Then the supervisor came on the phone and I got him to cancel the order but the card will be charged tonight at midnight but I'll get it refunded but could take up to 30 days. Seriously!! Finally the card they sent me by email stated it expires one year from today, so I lose the 48 hours. Unbelievable. Advice, Don's Sign Up!