Good SamReviews of goodsam.com

Horrible horrible business. Drops your vehicle off in random spots without telling you where they drop off. Had me confirm to and from address 4 times over the course of a day, the last one in text so it was missed ultimately cancelling the appointment. Prepare to be put on hold for at least 30 minutes due to "higher than normal call volume" every.single.time. Doesn't cancel service when you request it, advise recording cancellations as they also refuse to send confirmations. Avoid like the plague.

Terrible service on May 10th, 2026. GS Customer Representative would not tow our RV from Yeehaw Junction, Fl to Ft Pierce because the Freightline Dealer being towed to was not open on a Sunday. They were willing to tow me across the street to a Pilot Gas Station for the night, then tow me to Freightliner the next day. I have no air conditioning and it's 88* outside and climbing. I don't understand why they can't tow me to a dealer on a Sunday. The dealer was closed but I had an appointment for May 11th. I finally called Krauff's towing and they came out within an hour and towed us all the way to Freightline (60 miles). Good Sam is a scam. Stay away

A charge for renewal was made on my credit card 1 month before it expired. They dont work with you. So i am forced to continue the membership for another year. They tell you to call your bank and dispute the charges. I nevever use the membership.

I didn't realize I had 2+ months left on my membership. They allowed me to pay for a new membership while I still had those 2+ months. When I confronted them about this, they offered to "renew" my original membership at the end of the 2+ months IF I give them another $100. THEN they would credit me back for the 2nd membership cost. The right thing to have done was to (#1) contact/communicate with me when I tried to start a new membership and inform me of the time I had left on it. And, (#2) after the fact, they should have canceled the 2nd membership and applied the credit to the renewal of my original membership.

We’ve been Good Sam members more than 15 years and fortunately have not had to use the roadside service. In the last 2 years we have called twice. The first time the wrecker showed up after 2 hours and tells us he cannot tow our vehicle because he doesn’t have the right truck! Second time was today. Called to get a flat tire changed. My husband who is outside in freezing temperatures with gloves on gets 3 text fairly close together. 1-confirmation of service 2-do you still need service? He replied yes 3- your service has been cancelled because we were unable to locate you. I work from home….he was outside with the vehicle NO one was here!!! Called back to Good Sam customer service, stay on hold while the guy tries to back track what happened. He tells me someone has been dispatched again. I asked that they place phone calls instead of text given the situation mentioned above (cold,gloves). Sitting at my desk looking at the vehicle sitting in my driveway, I hear my husband’s phone ringing multiple times. They called and tried to tell him the reason the first visit was cancelled were locking hubs on the vehicle and they couldn’t change the tire. Two more lies! Again we have been right here no one came and our truck does not have locking hubcaps. As I sit here 5 hours later, three different companies have called to say they will be here sometime between 60-180 minutes. Furious is an understatement. Don’t waste your money on this service.

I canceled my Good Sam membership months ago after learning they do not tow from one automotive shop to another, which made the service useless for my needs. Six months later, they randomly charged $90 to my account with no authorization. When I called to address it, the representative was dismissive, did not apologize, and falsely claimed I had “another membership.” That is absolutely not true. This felt deceptive and unprofessional. Charging customers months after cancellation and then trying to deflect responsibility instead of owning the mistake is unacceptable. It comes across as playing games with people’s money. I would not recommend this company based on my experience. Check your bank statements carefully if you’ve ever been a member.

Horrible company, you're better off without them! I purchased a platinum coverage package for my truck camper so that we'd be taken care of in case anything happens, it can be tough to find a tow for a big vehicle so I thought having specialized coverage made sense. Unfortunately, they just wiggle out of actually doing anything when you need it. We were struck by another vehicle the other day and were on a dangerous turn with our anchor points for the camper ripped off. We barely had any cell service but I managed to make a call to Good Sam, I explained the situation, that we were in a fairly sketchy spot and we needed a tow out of there, first, they put me on hold for like 7 minutes, I was worried the call was going to drop, only to come back and say they don't cover a tow for our vehicle being disabled by someone else hitting it, only if it breaks down. I had previously called to talk with a rep for about an hour, to understand coverage in detail and never once was this stipulation mentioned. What a shameless company, their whole value proposition is about being covered when you need it and then when you call them they wiggle out of helping. We are fairly young and capable, and managed to figure out how to tie the camper to the frame because we had tools and skills, but this company preys on older rv-ers who may not be comfortable or prepared to do that kind of thing. Shame on them, I'll go back to AAA.

Lie about how long you'll be waiting don't answer when you call and when you can get a hold of anyone they're rude