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GoodRx Reviews | Read Customer Reviews of goodrx.com

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GoodRx

Pharmacy & Medicine

GoodRxReviews of goodrx.com

Santa Monica, California

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The Fair Hearing score

4.2/ 5

Great

4,044 reviews

GoodRx4.2Great

Reviews4,044 About Contact

Rating distribution

5 stars2,95073%
4 stars1935%
3 stars1183%
2 stars1293%
1 star65416%

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What customers rate

Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About GoodRx

Find savings

GoodRx (goodrx.com) has 4,044 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.

Also known as: goodrx.com
Website: goodrx.com
Category: Pharmacy & Medicine
Location: Santa Monica, California
Listed on The Fair Hearing: 2026

Contact & location

Phone: (888) 799-2553
Website: goodrx.com
Email: [email protected]
Address: Santa Monica, CA 90404

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About these reviews

Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
This company cannot pay to remove reviews or change its score.
The company replied to 77% of reviews.
Most recent review: October 2026.

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GoodRx reviews

4,044 approved reviews, newest moderated first

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Aug 15, 2026
Michaell
N/A. No comments at this time.
By MICHAELL
Response from GoodRx· Aug 21, 2026
Thanks for the review!
Report
Aug 15, 2026
Serious issue with customer service
Goodrx sent me a message in there chat, but it did not send me an email to tell me I had a message, which ultimately delayed my medication shipment by 10 days which then it arrived one day after I left on a 3 week vacation, so it totally messed up my plan. No one at Goodrx has done anything to rectify this, all I get is AI bot apologies. Bad customer service.
By Rebecca
Response from GoodRx· Aug 21, 2026
Thank you for reaching out, Rebecca; we would like to look into this for you. Please email us at [email protected] with screenshots or a screen recording of the issue you're experiencing, your full name, and the email address associated with your account.
Report
Aug 15, 2026
Great support
I get feedback and/or questions answers so fast. No matter what type of questions I have, I am always answered in a positive manner.
By Michelle
Response from GoodRx· Aug 21, 2026
Thanks for letting us provide you with assistance!
Report
Aug 15, 2026
I am charged $39 a month and I can't…
I am charged $39 a month and I can't figure out how to stop it.
By Donna P.
Response from GoodRx· Aug 21, 2026
Thanks for bringing this to our attention, Donna! Using the information you provided we were able to locate and cancel you account. We will be providing you with a refund, but please note they can take 10 business days to complete. If you have any additional questions, please give us a call at 855-526-3318.
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Aug 15, 2026
The whole process is very easy and…
The whole process is very easy and simple. The health-care consultation is very good and the response turnaround is timely. The RX savings is super helpful.
By RT
Response from GoodRx· Aug 21, 2026
We're very glad to hear this, RT!
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Aug 15, 2026
I’ve tried to cancel both of my…
I’ve tried to cancel both of my accounts one I’ve never used and I keep getting charged monthly
By Nicole
Response from GoodRx· Aug 21, 2026
Hello Nicole, using the information you provided we were able to locate and cancel one account. We will be providing you with a refund, but please note refunds can take up to 10 business days to complete, depending upon your bank. For the second account, please call us at 855-268-2822 as we will need more information to locate the account.
Report
Aug 15, 2026
Refill reminders
Very helpful to get reminders when its time to refill. No issues with getting the medication once its in stock.
By Yolanda
Response from GoodRx· Aug 21, 2026
Thanks for your review, Yolanda; we appreciate your feedback!
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Aug 15, 2026
Excellent customer service
Excellent customer service; excellent response time. Thank you. A+
By Steven
Response from GoodRx· Aug 21, 2026
We're happy to help!
Report

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