GoodRx is quick to respond whenever I…
GoodRx is quick to respond whenever I have a question about my medication.
By Jennifer L. W.
Response from GoodRx· Aug 22, 2026
We're happy to help!
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,044 reviews
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GoodRx (goodrx.com) has 4,044 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
4,044 approved reviews, newest moderated first
GoodRx is quick to respond whenever I have a question about my medication.
By Jennifer L. W.
Response from GoodRx· Aug 22, 2026
We're happy to help!
Very efficient system and easy to access support when needed.
By Michael
Response from GoodRx· Aug 21, 2026
Our team is always happy to help!
Ease of ordering and mail delivery.
By John
Response from GoodRx· Aug 21, 2026
Thanks for using GoodRx!
Setting up my account was easy The prescriptions always arrive on time There is always someone available to answer any questions
By Anthony
Response from GoodRx· Aug 21, 2026
Thank you for providing feedback, Anthony; glad you have been enjoying the GoodRx services!
Please cancel my orders from now on. I relocated to Europe and no longer reside at the address you have in the USA. Thanks Rafiq
By Rafiq A.
Response from GoodRx· Aug 22, 2026
Unfortunately we are unable to locate an account with the information you provided, Rafiq. Please email our support team at [email protected] with your full name and account information so we can better assist you.
Each time that I have to order it is a hassle. It takes several tries to get up with medical team that is required, there is monthly cost. The cost of the prescription almost doubled as the dosage increased, but the results of the medication have not changed . Each time that I order I have to send a picture with my ID which is never good enough, so I have to take several pictures . The process and results have discouraged me from continuing with GRX. Sorry for the poor review but I felt like it was necessary for future customer service.
By Gloria
Response from GoodRx· Aug 22, 2026
We appreciate your honesty and will share your feedback internally, Gloria. Thank you for taking the time to write this review.
I paid to receive the wrong prescription. Walgreens would not accept your coupon. In going back to have it sent through your pharmacy to my home, first the prescribing doctor said it couldn’t be done, then said it had to be a different prescription despite being the same doctor that sent the original prescription to Walgreens. This system does not work. If your coupons aren’t any good, that is a second problem. I will find a new method or service.
By Patricia
Response from GoodRx· Aug 22, 2026
We would like to look into this further, Patricia. Please contact our support team by calling 855-268-2822 or emailing [email protected]. We'd be happy to help!
Very user friendly
By Stephanie
Response from GoodRx· Aug 21, 2026
We're very glad of that, Stephanie!