GoodRxReviews of goodrx.com

Better than insurance

Good Rx "clinic"is useless. I had severe pain from a UTI after 10pm. I looked up online treatment and prescriptions and found Good Rx clinics. Good Rx promises online treatment and a prescription called in to my local pharmacy. What they did NOT DISCLOSE UNTIL AFTER I paid was that they were closed and would contact me between the hours of 8am and 6pm PST. I paid $28 for a prescription that won't be called in until 10 HOURS LATER if at all!!!! My doctor could have done this in the morning without paying anything for treatment. Good Rx should have stated from the beginning that THEY WERE CLOSED! If you have medical issues after hours, DO NOT CONTACT GOOD RX because they won't contact you until after 8am PST and this does NOT help anyone. Good Rx did not disclose that they were closed until AFTER I PAID and they took my money and I suffered all night. I will be contacting my bank in the morning and disputing this charge from Good Rx.

I had a charge for GoodRx Gold and could not find an account it was attached to so I couldn't cancel it. I called and spoke with a polite, clear and patient customer service representative who did appropriate tier 1 troubleshooting, and when she could not get the answer she told me she would escalate my issue and that she would call me back in 10 business days. To my surprise she did actually call me back a week later, my issue was resolved, and they gave me a refund! It really wasn't even their mistake. I have never had a customer service experience that good.

The price savings

I saved $400 on one Rx !!!! This is amazing. I couldn't afford it without you GoodRx

Like using GoodRX because of the discounted prices however it seems as though they are not doing as good a job of keeping the prices down. ie. a prescription I was able get using GoodRX at $14 two months ago is now costing me $23. 64%increase. I found the same medication on another discount site for $11.

Efficient, thorough, effective. Plenty of follow up. Great experience

It’s a simple to use, yet comprehensive and efficient program. One of the best factors is that it frequently saves me money in lieu of my insurance coverage.