Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
4,044 reviews
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GoodRx (goodrx.com) has 4,044 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
4,044 approved reviews, newest moderated first
I was paying for a GoldRX membership that no longer seems to link to a pharmacy or provide lower costs than individual coupons
By mark R.
Response from GoodRx· Jul 1, 2024
Hello Mark, we would be happy to investigate this for you and provide you with assistance. Please give us a call at 855-487-0694, we're available Monday through Sunday from 6am to 9pm CT.
I used GoodRx Care for acne. An NP was able to chat with me right away. However, there was no discussion about my problems or recommended treatment plan. I think she asked me two questions about medications, responded to my concerns with “ok,” and then immediately sent over some Rx’s. I immediately asked a question regarding a Rx I am currently using, but she had disappeared. I understand this is not a “live” chat, that they are there whenever they have time, but I assumed that once they were talking with me or sending me Rx’s that they would answer my questions, not just disappear without a word. It felt like I was talking to a robot who was just there to prescribe meds and nothing more. 8-10 business hours later, another NP replied in the chat, asking about what medication I was referring to. I had stated the medication in my question so I was frustrated that I was having to explain everything again to someone new. I gave up. This did not feel at all like what was described on their website. Maybe it’s a fine service if you just need a Rx refill or want meds dispensed without any other care, but I would not recommend this service.
By Melissa
Response from GoodRx· Jun 28, 2024
We're sorry you had a bad experience with GoodRx Care, Melissa. We can of course look into this for you or issue a refund as part of our 100% Satisfaction Guarantee; please send us a message through your GoodRx Care account and we'll be happy to help. We are available Monday through Friday from 6am to 7pm PST, we have delayed hours on the weekend. https://goodrx.co/3R1EDOp
The coupon for the medicine prescribed was a higher cost than the pharmacy price
By Kelly J.
Response from GoodRx· Jun 27, 2024
We're glad you were able to save on your medication, Kelly; even if it wasn't with us. If it helps, we also provide information and links to the manufacturer coupons and other resources below the coupon listings on https://goodrx.co/savings.
Easy to use coupons. Affordable.
By Helene
Response from GoodRx· Jul 11, 2024
We couldn't agree with you more, thanks for letting us provide you with assistance!
Well I pay for good tax gold and the last 2 or 3 times the price on a 3 of my prescription have gone up over $100,00. One time the pharmacist said let me check GoodRx and the price went down to about $30.00. But as of late the price you shout is not what the Drugstore is charging me.
By David
Response from GoodRx· Jun 25, 2024
Hello David, thank you for bringing this to our attention. We would like to look into this and provide you with assistance. Please give us a call at 855-487-0694, we're available Monday through Sunday from 6am to 9pm CT.
Great saving on my maintenance prescriptions.
By James M.
Response from GoodRx· Jul 11, 2024
Happy to help you save on your scripts, James!
Was easy to use, however, the price was not as good as the alternative (Express-Scripts). Didn't use the alternative because they are ignorant and stupid. Was worth the extra cost to avoid the alternative.
By Charles
Response from GoodRx· Jul 11, 2024
Way to find what works best for you!
Accessibility and a great deal
By Michael
Response from GoodRx· Jul 11, 2024
Thanks for letting us help you save!
