GoodmanhomesolutionsReviews of goodmanhomesolutions.com

Whirlpool had me schedule my appointments through them. These people hang up on you mid conversation, extremely long waits, and no one is going above and beyond to make things right. I’ve waited as long as 1 hour on the phone to be hung up on multiple times. Never got my home serviced by them due to them not responding to emails during business hours and then they canceled my appointment after I paid. Now battling a refund that they won’t give me a confirmation number on.

Needed Microwave repair. Went online from Whirlpool site and scheduled repair. At no time did site indicate the cost of visit, but got a confirmation of the repair date and time. Called Goodman this morning to check on costs was informed that it was $129.95 for visit, and upon receipt of money they would schedule repair. I asked the agent what about the confirmation I received confirming date and time. She said its not scheduled till after receipt of money, so confirmation is basically fraud, never really scheduled.

Sorry excuse for a service company! Save yourself headaches ho anywhere but with them ! Waited 4 weeks to get someone to fix my dryer....was told to have vents cleaned ... spent 500 dollars did it... dryer still does not work! I now have to start over and wait another 4 weeks to get some one back out! I truly despise this company! Please save yourself stress pick any other company!!!!!!'

I concur with other dissatisfied customers of Goodman Home Solutions. I’ve had a multitude (6) of cancellations of poor customer service, and No Shows. Whirlpool should cut ties with this poor excuse of a service provider. If you are thinking of, assigned to, or in a service agreement with GHS run… DON’T DO IT.

Where do I even start with Goodman Home Solutions? This company has turned "home repair" into an extreme patience-testing sport, and I'm officially tapping out.The tech finally showed up... a full week after I scheduled, because apparently urgency is just a suggestion. Then—plot twist!—he didn't have the right part. Shocking, I know. He shrugged, said it'd be another week to get it ordered, and oh, by the way, I'd have to call back in to schedule the follow-up appointment myself. Because why would they handle something as radical as follow-through?So I called. And called. When someone finally deigned to answer, they cheerfully informed me the next available slot was in 10 more days. Ten. Days. At this rate, my broken appliance will qualify for Social Security before it gets fixed.The tech himself? About as friendly as a root canal without anesthesia. Zero small talk, zero empathy, just the bare minimum grunts required to confirm he was, in fact, a human and not a particularly grumpy robot.This isn't service—it's a slow-motion hostage situation where my time, money, and sanity are the ransom. If you're looking for a company that excels at stringing you along with endless delays, mismatched parts, rude attitudes, and customer service that's basically a game of telephone with extra steps... congratulations, you've found the champions.Save yourself the headache (and the calendar blackouts) and go literally anywhere else. I'll be over here, still waiting for a part that might arrive sometime before the heat death of the universe.Avoid at all costs. 0 stars if I could.

Made a service appointment through Whirlpool with Goodman 5 days in advance and took time off work to be home that day. They called the night before and left a message saying that their earliest appointment is 3 days later. When I called back their response was 'too bad, that's their process' and expected me to take more time off work it hopes that they will show up next time.

Awful, and they haven’t even come to my home. Completely unreliable - they have twice pushed back the date of my dryer repair appointment to weeks later than the originally scheduled appointment, including once without notice. You cannot treat people like this.

this is an absolutely horrible company. I purchased an Allstate protection plan through Costco for my washing machine and Goodman Home solutions was the assigned technician. They rescheduled the appointment without notice. The text message they sent rescheduling. It had blank placeholders for the date and time. This is the same type of scam as when you go on their website and you try to leave a one star review and it erases it for “failure to verify the capcha" then they showed up at the wrong apartment and instead of calling texting or emailing me, they took a picture of the front door and left. So I have wasted an entire day off of work waiting on them.