GoodBuy GearReviews of goodbuygear.com

I ordered a pack and play and it came in perfect condition, even included the changing table apparatus which I wasn't expecting! Loving this website.

Extremely disappointed in Good Buy Gear. On April 21, 2026, I purchased a Silver Cross Dune Stroller (2022, Stone Tan, SKU 10007408.1.820) from GoodBuy Gear for $399.99. When it arrived, the canopy - an integral, built-in part of the seat unit - was missing. I filed a claim with GoodBuy Gear. My claim was denied by a representative named Victoria, who stated that "the listing noted that the canopy was missing." This is false. I have screenshots of the full listing showing: - No mention of a missing canopy in the title, description, or condition notes - A "What's Included" section that lists Rain Cover (Yes), Belly Bar (Yes), and Sun Sail (Yes) - with no disclosure of the canopy being absent The canopy is not an optional accessory. It is a structural component physically attached to and part of the seat unit. I cannot purchase it from Silver Cross's website as an "accessory" because it's not an accessory. Silver Cross's own product documentation titles the stroller "Dune Chassis & Seat" - the canopy is inseparable from the seat. Moreover, I checked other listings of the exact same stroller in different colors, and none of them specified that the canopy was included. The listings are exactly the same word for word. Yet those listings included the canopy. One was sold for $295.16 - more than $100 LESS than what I paid, and it was a complete stroller. Another was sold for $379.99 - $20 less than what I paid, yet was also complete. Why did I pay THE MOST for a stroller that was missing an integral part? GoodBuy Gear sold me an incomplete item without disclosure, then denied my claim based on an inaccurate characterization of the listing. I am requesting either a full refund with a prepaid return label, a replacement of the entire stroller with a canopy included, or a replacement canopy provided at GoodBuy Gear's expense. Desired Resolution: Full refund OR replacement stroller or canopy shipped at seller's expense.

I've made a couple of purchases from this site. Everything has come as described, and shipped really quickly. Overall, I've gotten what I've expected, packaged well. Very happy with the website and will purchase here again.

Great gear. Transparent listings. I've been buying from goodbuy gear for a while now. On a recent order there was a small mixup that was an honest mistake and Trixia went above and beyond to help me get it resolved. I tell everyone I know about goodbuy gear. Good for your wallet AND the planet!

The product arrived and it had an odd smell, I looked closely and there was old dried food or spit up on the carrier in the mesh. I decided not to return it because it is washable, but disappointing it wasn't fully cleaned for the price.

Got a stroller for $100 less than retail and it was in tip top condition just like new!!! Came fast. Will use this site again.

I think the company is good and I am hopeful they will make it right but my last two purchases were not described accurately and had damage (despite being listed as new/unused condition). I just ordered a playpen and it is missing 4 screws, was very dirty, had broken pieces and the wood was cracked in a few areas. Whoever was inspecting the product clearly missed it or was not doing their due diligence. I just submitted a claim for a return for a refund.

I purchased the Nuna Travel LX stroller and car seat system. I’m not due until August so I haven’t have the opportunity to use it yet but my experience so far has been great. I ordered it as open box and everything came wrapped up brand new. I can’t wait to use it come August!