Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
365 reviews
GoodBuy GearSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
GoodBuy Gear is the leader in quality-checked open box and secondhand gear for families. Shop 2,600+ brands and save an average of 55% off retail, every item inspected by our experts.
GoodBuy Gear (goodbuygear.com) has 365 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
365 approved reviews, newest moderated first
I've purchased multiple times from Goodbuy Gear and it's been amazing each time. The prices are great, shipping is lightening fast and the items are all in perfect condition. I always come here to purchase my baby stuff.
By Tricia
Everything was great products have always been amazing just the one time I had a issue and they took care of completely n within reasonable time....1 issue will not stop me from purchasing amazing place find quality stuff
By Gabe S.
All items as expected!
By Claudia L.
I’ve been using GoodBuy Gear to get a variety of baby things. Open box items have been great and when one item wasn’t up to par, GoodBuy Gear made it immediately right by refunding for the item. Great stuff for a fraction of the original price.
By Shelly B.
The product was as described and arrived on time.
By Nicole
Response from GoodBuy Gear· Oct 23, 2026
Thank you for your kind review! We’re so glad your item arrived on time and was just as described. We truly appreciate you shopping with GoodBuy Gear and hope to see you again soon!
Ordered a bugaboo butterfly 2 plus. The box and description both say 2 plus but what i received was not that. So disappointing, the first time an order has not met my expectations. UPDATE: I reached out to goodbuy gear and the issue has been resolved. Victoria was able to handle the situation promptly and overall satisfied. Situation could have probably been avoided but otherwise they handled it quite well.
By Caitline
Response from GoodBuy Gear· Oct 23, 2026
Thank you for sharing your experience! We sincerely apologize for the initial mix-up, but we’re glad Victoria was able to help resolve the issue. We appreciate your patience and the opportunity to make things right. Your feedback means a lot to us, and we hope to provide you with an even better experience next time!
I ordered two items. An open box bassinet fabric for the bugaboo donkey 5 and an open box bugaboo pack n play. The pack n play was as expected and the correct item. I was sent the incorrect item for the bassinet fabric. I was sent the sibling seat extension. I opened the box right away and followed all of the instructions for the return including videos to prove it was the wrong item. Once the return was accepted, I was told I needed to ship within three days to not miss out on my refund. I shipped the package out via UPS the same day and the shipping department has had it for over 5 days and i have not received any updates. Per their AI assistant email, they have 7 days to inspect my item before issuing me a refund and then itll be 5-7 business days after that to see it reflected on my statement. I think it’s a little much to leave my card charged for that long when I was sent the totally wrong item to begin with. Especially since I was required to ship it and get it back to them so quickly.
By Colleen M.
Response from GoodBuy Gear· Oct 23, 2026
Thank you for sharing your experience. We sincerely apologize for the mix-up with your order. We understand how disappointing this must be, and we appreciate your patience while we work to make things right. Your feedback is valuable to us.Please reach out to us at [email protected] if you need further assistance.
I love buying from goodbuy gear, accurate descriptions and great savings make a huge difference.
By Chelsea M.
Response from GoodBuy Gear· Oct 23, 2026
Great gear at great prices? Sounds like a GoodBuy to us! Thanks for shopping with GoodBuy Gear and happy saving!
