Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
24 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The GolfWorks is the leader in golf club components and accessories. Grips, Shafts, Heads, Custom Clubs, Clubmaking Tools and Supplies, Golf Balls and more. Shop now!
The GolfWorks (golfworks.com) has 24 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
24 approved reviews, newest moderated first
Bought new Mizuno Jpx 923 wedge set , all to my specifications that asked for , excellent speedy service and communication. Just wanted to write this review to thanks them for there services , Big thanks .
By Mr H.
Customer service is non-existent. I placed an order, realized I made an error and immediately emailed them within 1 minute of the order being placed. That was 3 days ago. I tried calling but got no answer and sent a second follow-up email, no communication whatsever. Not even an updated on my incorrect order. It's a shame because I wanted to buy one of their Maltby Iron sets but not risking it.
By Chris B.
Take another look at them- :-) I had seen reviews here that were negative on Golf Works. However, that was not my experience on either order, 2 in the last month. Made order on-line, order was filled correctly, quick ship. Had to call after receipt as I had a question being new to modifying my clubs. Everyone I spoke with was very polite and helpful. Products work well, and very satisfied and will use this business again and recommend to all my golf buddies.
By Hal
Ho ordinato degli articoli per un costo di circa 45 usd comprese le spese di spedizione. Dopo 3 giorni mi è arrivata una richiesta di oltre 33 usd per le spese di spedizione. Ho chiesto la restituzione di quanto ho pagato, nessuna risposta. Purtroppo credo che sia tutto una grande fregatura
By Nino N.
Quoted 5-7 days lead time but when checked order status was told another 2 weeks because the item was out of stock. No heads up from the company, no apology. Requested a refund but that has to have a manager do it so couldn’t get the refund until next week. Bad service and poor communication all around.
By Scott P.
They never shipped my product. lost 1000$ on this fake website.
By Goods C.
If you return a product make sure you send it signed for.I made the mistake just returning it second class and they say it didn't arrive, thankfully the item was not expensive. Will not be using them in the future,plenty of other options out there.
By Derek P.
I placed an order from this site but they did not ship my product and did not return my money. This site is totally fake.
By Saddam H.
