Golf GalaxyReviews of golfgalaxy.com

Golf Galaxy rates a ZERO out of 5 stars in Customer Service. My son spent $1600 on irons and was told that he would have them in 6-8 weeks. it has been over 15 weeks and of course they are blaming Titleist. I understand that they cannot control the production of clubs by the manufacturer, but what they can control is someone updating the customer with status. We have had to call them multiple times and keep getting new "drop dead dates." Clearly the SPRINGDALE, OHIO location does not care ONE OUNCE about retaining customers. I will make sure that no one I know shops here....

Be extremely careful ordering anything from Golf Galaxy online. They essentially stole over $300 from us last year. They won't acknowledge it or even talk to us about it. All they'll say is they don't have an order from us even though we can show them and prove they charged us twice for the same item, which we never received. We were able to dispute one of the charges through our bank and got that back. The other charge Golf Galaxy contested our dispute and got to keep the money. All this even though they say they don't have an order from us.

In March 2019, I purchased a $400 Callaway driver from the Chantilly VA Golf Galaxy store. In October 2020, the driver's shaft broke in two. I took the two pieces to the Chantilly store hoping it would offer, or ask Callaway for, some discount on a new driver for which I was prepared to spend several hundred dollars. The store's manager offered to replace the shaft for free, but after picking up the club a week later, I realized that the store had substituted a steel shaft that was six inches shorter than the original graphite one, rendering the club unusable. After reading many negative customer comments about Golf Galaxy, it occurred to me that the manager had played a prank. The next day, I purchased a new Callaway driver online at a price well below that offered by Golf Galaxy.

Signed up for Trustpilot just to write this review. So I ordered a number of golf clubs which were dispatched in two shipments (standard shipping). They arrived at the destination FedEx facility on time but have been (and still are as I write this) stuck there for 2 weeks now. Since I'm physically outside the US, I haven't been able to resolve the issue with FedEx despite phone calls. I then reached out to Golf Galaxy hoping that they would help sorting things out with FedEx, they immediately offered to reship by 1 day shipping at zero cost. The shipment was sent on Saturday, and was received on the following Monday. This just goes to show how the business cares about its customers. Thank you Golf Galaxy!

I ordered this club new 2 days ago and was excited to see that it had been delivered. When I got home from work I opened the package. That's were the disappointment began. When I pulled it out of the box, I noticed that there were scuffs on the bottom of the club, it had obviously been used before. I called, and customer service discounted the club which I initially excepted. I then looked a little closer at the club and noticed some damage to the toe. A little indent. I then took notice of the tool and the club cover that were sent with the club. Neither one belonged with the club I received. I received a used club that was damaged with the wrong club cover. I don't know how something purchased as new gets shipped in the condition I received it. I just wanted to exchange the club for a new one which I should have received to begin with Unfortunately, you can only do an exchange at a brick an mortar store. My experience with Golf Galaxy has been disappointing to say the least.

I hate doing this but I cant help but not share. In mid July I ordered some junior clubs for my sons birthday at the beginning of August. I figured that was more than enough time to get there. After weeks of them not coming and having trouble tracking them, I finally checked with support (in mid August). They told me they were delivered a few days prior...to Kentucky! I live in Iowa! They did offer to reship me out the same set for free so I accepted because my son really liked the set. So today (Aug 31st) I contacted support again because they still hadn't come and they were stuck in transit. They told me they were sorry but they were now unavaliable and I would just be refunded. So long story short- I wasted a month and a half waiting on two sets of clubs that were never delivered and my son didn't get his birthday gift. We will be looking elsewhere for our golf gear from now on.

ordering a 4 and a sw to round out a new set bought elsewhere several days in no tracking no updates , call they don't know anything😑 never again, never ever again trying to cancel see how that goes!

Ordered new ap3's and a titleist h2. Delivery was supposed to be 6-21. They have no tracking number, customer service has no idea what's going on. They show no movement, meaning they haven't even shipped yet. I have to wait 24 to 48 hrs for a call from their team. These are golf clubs not test results. I dont want a call from your special team, just my clubs. Wow. Incompetent morons