Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
795 reviews
GoldStar Trust CompanySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 1989, GoldStar Trust Company has 30+ years of experience in providing specialized services as a Self-Directed IRA Custodian, Trustee and Escrow/Paying Agent. For more than three decades, we have offered unique retirement solutions that allow investors across the nation to diversify their IRA portfolios with alternative investments to traditional stocks, bonds and mutual funds. GoldStar is known for comprehensive expertise, industry innovation and friendly, conscientious service.
GoldStar Trust Company (goldstartrust.com) has 795 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
795 approved reviews, newest moderated first
I am a new client and the set up process was easy.
By customer
Response from GoldStar Trust Company· Jan 13, 2025
Thank you for taking a few minutes to leave a review. We appreciate your time and look forward to helping you in the future.
We were nearing the year-end deadline to signup with Birch Gold and transfer funds from our other IRA and they were able to complete the transfer before the deadline. The have actual people knowledgeable, friendly and happy to speak with us.
By JO JEAN K.
Response from GoldStar Trust Company· Jan 6, 2025
Thank you for taking the time to leave a review. We are glad to hear that you had a good experience and look forward to helping you in the future.
Excellent communications with a very knowledge staff, they provided very clear explanations to my questions and assisted me in porting over a portion of my 401K. I have high confidence working with GoldStar and only high recommendations from me.
By Knife E.
Response from GoldStar Trust Company· Jan 6, 2025
Thank you for taking the time to leave a review. We are so glad to hear of your positive experience and look forwarded to helping you in the future.
GoldStar offered great service; very professional and organized.
By John
Response from GoldStar Trust Company· Dec 27, 2024
Thank you for taking the time to leave a review!
Jastin was personable and knowledgable about how to expedite my RMD payout for 2024. His patience was beyond expectations, as I was frustrated and confused. His calm and kind help with easy solutions to get me through the process got my need accomplished nicely. Thank you Jastin.
By Evie O.
Response from GoldStar Trust Company· Dec 27, 2024
Thank you for taking the time to leave a review.
I’m super concerned that my money was just requested to be sent via mail with no tracking. It’s been 8 business days and it still hasn’t been received. Pretty concerning to have your life savings treated so non-chalantly. I’d rethink this whole thing but my money is somewhere in the USPS system…
By Jennifer
Response from GoldStar Trust Company· Jan 13, 2025
Thank you for sharing your concern. Please reach out to us at 800.486.6888 with any additional questions.
No fuss no muss!
By TCL
Response from GoldStar Trust Company· Dec 27, 2024
Thank you for taking the time to leave a review.
I appreciate the low pressure, no pressure approach, while also being informative and helpful.
By Phil M.
Response from GoldStar Trust Company· Dec 19, 2024
Thank you for the amazing compliment. We are glad you had a good experience.
