Very professional
Very professional, thoroughly explained options and in general kind and curteous!!! Good experience!!!
By Roddy
Response from GoldStar Trust Company· Jul 18, 2023
Thank you for the review!
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
795 reviews
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Established in 1989, GoldStar Trust Company has 30+ years of experience in providing specialized services as a Self-Directed IRA Custodian, Trustee and Escrow/Paying Agent. For more than three decades, we have offered unique retirement solutions that allow investors across the nation to diversify their IRA portfolios with alternative investments to traditional stocks, bonds and mutual funds. GoldStar is known for comprehensive expertise, industry innovation and friendly, conscientious service.
GoldStar Trust Company (goldstartrust.com) has 795 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
795 approved reviews, newest moderated first
Very professional, thoroughly explained options and in general kind and curteous!!! Good experience!!!
By Roddy
Response from GoldStar Trust Company· Jul 18, 2023
Thank you for the review!
Rep was very very helpful in helping us set up my wife's IRA account. We had problems setting up the user name and pass word and the young lady that helped us was persistent and together we got the job done. I think she needs a raise!!!
By Michael A. H.
Response from GoldStar Trust Company· Jul 11, 2023
Thank you for the review!
Very professional and made the process simple. They made the transfer of money easy and then called explained the exact process. I was very pleased.
By Mark W.
Response from GoldStar Trust Company· Jul 11, 2023
Thank you for the review!
The transaction experience was fine.
By Michael S.
Response from GoldStar Trust Company· Jul 11, 2023
Thank you for the review!
The process of converting our IRA to gold/silver went well. They helped with all the forms and were available for questions.
By RKM
Response from GoldStar Trust Company· Jul 11, 2023
Thank you for the review!
Professional informative staff. Quick to find answers and respond to questions.
By customer
Response from GoldStar Trust Company· Jul 6, 2023
Thank you for the review!
The process was quick and easy. Just fill out the paperwork, and they get it done!
By Kay
Response from GoldStar Trust Company· Jul 6, 2023
Thank you for the review!
No communication and hard to get in touch with them. Forces all communication through website and does not assist in making sure you have everything that is needed. Customer Service is very poor.
By customer
Response from GoldStar Trust Company· Jul 6, 2023
Management will be reaching out to you.