Thank you GoldStar
Thank you Gordon for opening my account and being helpful in explaining the process in great detail. Two thumbs up!
By From Brad B.
Response from GoldStar Trust Company· Aug 1, 2023
Great! Thank you for the review!
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
795 reviews
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Established in 1989, GoldStar Trust Company has 30+ years of experience in providing specialized services as a Self-Directed IRA Custodian, Trustee and Escrow/Paying Agent. For more than three decades, we have offered unique retirement solutions that allow investors across the nation to diversify their IRA portfolios with alternative investments to traditional stocks, bonds and mutual funds. GoldStar is known for comprehensive expertise, industry innovation and friendly, conscientious service.
GoldStar Trust Company (goldstartrust.com) has 795 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
795 approved reviews, newest moderated first
Thank you Gordon for opening my account and being helpful in explaining the process in great detail. Two thumbs up!
By From Brad B.
Response from GoldStar Trust Company· Aug 1, 2023
Great! Thank you for the review!
Customer service was outstanding! The recommendations in dealing with Fidelity were very helpful, and the follow-up was much appreciated. DeAnn was fantastic!
By James
Response from GoldStar Trust Company· Aug 1, 2023
Thank you! We appreciate the review.
Beware 1) I've never gotten a hold of a real person. You call and are put on hold then the call disconnects. 2) I submitted an application and closed my account a few months because I never transferred any money or accounts, but got billed for $475 of late fees plus paper statement fees.
By Christine T.
Response from GoldStar Trust Company· Aug 1, 2023
Management will be reaching out to you.
Andrew Gonzales knocked it out of the park for me regarding an unusually complex situation specific to a new asset purchase within my IRA. I will spare the details, but Andrew owned it from start to finish! Great follow-though, great communication, and great attitude!!
By VALUED C.
Response from GoldStar Trust Company· Aug 1, 2023
Andrew is great! Thank you for the response.
Very easy process. I was well informed of all information. Very polite people to help.
By Sarah A.
Response from GoldStar Trust Company· Aug 1, 2023
Thank you for the review!
Although it took a little while (mostly due to the Institution I was pulling from) Goldstar was extremely helpful on getting everything set up.
By Bill
Response from GoldStar Trust Company· Aug 1, 2023
That is great news! Thank you for the review.
The entire process was simple and straightforward. The staff was very professional, knowledgeable and prompt.
By JWier
Response from GoldStar Trust Company· Jul 20, 2023
Thank you for the amazing review!
The customer service was beyond great.
By Rick R.
Response from GoldStar Trust Company· Jul 18, 2023
Thank you for the review!