Helpful and Efficient
They helped me navigate through a difficult process to set up my account and have my money transferred.
By Kathy H.
Response from GoldStar Trust Company· Apr 19, 2024
Thank you for the review!
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
795 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 1989, GoldStar Trust Company has 30+ years of experience in providing specialized services as a Self-Directed IRA Custodian, Trustee and Escrow/Paying Agent. For more than three decades, we have offered unique retirement solutions that allow investors across the nation to diversify their IRA portfolios with alternative investments to traditional stocks, bonds and mutual funds. GoldStar is known for comprehensive expertise, industry innovation and friendly, conscientious service.
GoldStar Trust Company (goldstartrust.com) has 795 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
795 approved reviews, newest moderated first
They helped me navigate through a difficult process to set up my account and have my money transferred.
By Kathy H.
Response from GoldStar Trust Company· Apr 19, 2024
Thank you for the review!
Everyone we worked with was professional, answered all our questions and worked quickly to accommodate our requests. Randi
By customer
Response from GoldStar Trust Company· Apr 19, 2024
Thank you for the review!
Everyone is amazing and great to work with. Very Friendly and helpful
By Beth
Response from GoldStar Trust Company· Apr 19, 2024
Thank you for the review!
Emilyn was extremely helpful in making my 401k transfers very easy!
By James B.
Response from GoldStar Trust Company· Apr 19, 2024
Thank you for the review!
I would have liked to store my precious metals in the Boulder City Nevada facility.
By Nelson W.
Response from GoldStar Trust Company· Apr 19, 2024
Thank you for the review!
They never quit following up until the transactions are completed!
By customer
Response from GoldStar Trust Company· Apr 19, 2024
Thank you for the review!
I like that they would reply to my emails, usually within 12hrs. My IRAS Precious Metals payment transaction was much faster than expected. Their web site said it could take up to 2 weeks. I requested a wire transfer to GoldStar on Mon from Fidelity & it was in my account by Wed. I then could make my Silver coin purchase & my payment to my dealer was made on Thur by GoldStar so now my purchase can be shipped to the depository I selected. Very smooth transaction!
By Capt-Terry
Response from GoldStar Trust Company· Apr 19, 2024
Thank you for the review!
They keep me in the loop for my retirement transfer. Their responses were quick and concise.
By customer
Response from GoldStar Trust Company· Apr 19, 2024
Thank you for the review!