GoldStar Trust CompanyReviews of goldstartrust.com

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Good luck trying to get someone to answer the phone in a timely manner. Prepare to be on hold for at least 10 - 20 minutes. I called them today because I got a late payment letter from them for the second (or possibly the third) time and never got the original invoices. Each late letter includes a $50 late fee. Their response was "We verified your address and we sent them." I then suggested they send me my invoices certified because I am not getting them. Their response was "If we send it certified, there is a $50 fee." They also claim they send out account inventories every quarter of which I have only received two in the last year. While I had them on the phone, I asked about a partial IRA withdrawal that I requested over three weeks ago that they wasted no time cashing my check (which included over $100 in fees to process). I was put on hold for over 5 minutes and finally told it should be processed in 24 -48 hours and sent by FedEx. Not happy at all with this company.

Very professional, knowledgeable and friendly. They laid out clear instructions and helped make the whole transfer process easy. Very highly recommended.

Everything was smooth and professional

Promptly notified me when they received my rollover for IRA, courteous and efficient.

Everyone I have delt with has been extremely helpful and kind.

Thanks for your excellent service

Effectiveness