Professional
Professional, follow thru, informative.
By Bn
Response from GoldStar Trust Company· Aug 26, 2024
Thank you for the review!
Monday, November 9, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
795 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Established in 1989, GoldStar Trust Company has 30+ years of experience in providing specialized services as a Self-Directed IRA Custodian, Trustee and Escrow/Paying Agent. For more than three decades, we have offered unique retirement solutions that allow investors across the nation to diversify their IRA portfolios with alternative investments to traditional stocks, bonds and mutual funds. GoldStar is known for comprehensive expertise, industry innovation and friendly, conscientious service.
GoldStar Trust Company (goldstartrust.com) has 795 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
795 approved reviews, newest moderated first
Professional, follow thru, informative.
By Bn
Response from GoldStar Trust Company· Aug 26, 2024
Thank you for the review!
Taking to long to confirm $ transferred from previous IRA been over 7 days since confirmation of leaving previous IRS & floating in cyberspace
By customer
Response from GoldStar Trust Company· Jul 26, 2024
A member of management will reach out within 24 hours.
fees structure is not clearly stated on original consultation. late fees are also high and not handled with any grace. losing money!
By jack
Response from GoldStar Trust Company· Jul 26, 2024
A member of management will reach out within 24 hours.
Easy and first time customer
By LaDonna M.
Response from GoldStar Trust Company· Jul 26, 2024
Thank you for the review!
They are driven to serve.
By customer
Response from GoldStar Trust Company· Jul 26, 2024
Thank you for the review!
I had a late fee but was unable to log on and pay my bill. Frustrating and when I called I was told nothing can be donr
By customer
Response from GoldStar Trust Company· Jul 26, 2024
Thank you for the review!
Outrageous fees
By Garry P.
Response from GoldStar Trust Company· Jul 26, 2024
A member of management will reach out.
Goldstar was very patient with my unique situation.
By customer
Response from GoldStar Trust Company· Jul 26, 2024
Thank you foe the kind review!