Gold and CherryReviews of goldandcherry.com

I am so thrilled to receive my iPad case it arrived safe and sound it is just as I expected it to be. I am now looking forward to buying the smart mouse to go with it and mouse mat. I can guarantee excellent service from Gold and Cherry I live in New Zealand and they hve kept in contact with me all the time while I was waiting for my iPad case over these trouble times with the virus Thank you Gold Cherry Christine Mottram

Looks like I join the group of dissatisfied customers. Everything that the others have reported is happing to me. The keyboard sticks sometimes, words pop up unrelated to what I am typing the end key does not work anymore. And yes the customer service sucks. They have had me jumping through hoops for 2 months. I give up and will just chalk it up to a bad experience. In the frame of things it is just not important. Staying safe and health is.

Easy to use web-site, product arrived ahead of time, easy to set-up and use.

I bought an ipad pro keyboard case from these people because it was priced better than the Apple one. What a MISTAKE. It took weeks to arrive and it was not a good product at all. The case wrapped my sleek ipad up in metal, like a cheap car. The fit was so TIGHT I daren’t remove it often and it felt GRITTY. God knows how my very expensive ipad would have fared had I kept this thing. Anyway, I decided, under the legal agreement too send it back. WOOOOO, how bad can customer service get and still be called service. These ferret people simply delayed and delayed and delayed sending me the RMA code i needed to send it back. Then it cost me £30, yes, THIRTY POUNDS, to return it, a fee they would not recompence. And still it took over 5 weeks to get my refund and I only got that as I brought my bank into the game and they chased on my behalf. Bloody AWFUL service, product and price. Be wise don’t go near this bunch of muppets. God knows who they are but I think they are just cheap box shifters who pay a lot for advertising to make them look good. If you want to wrap your expensive hardware in gritty, tight fitting potentially damaging aluminium and totally ruin its sleek styling whilst risking damaging it then go ahead, buy one of these car-chassis cases. If, on the other hand, you are intelligent and care about deisgn, efficiency, protection, usability, then buy from somewhere else. These people are DROSS.

Very poor support. I bought the 5 in 1 lightening audio data hub- less than one year ago. It was used about 4 times. When I removed it from my Iphone- the lightening connector detached from the unit. The product was still under one year warranty. When the company was contacted - I was told they don’t replace broken items — My husband is a hardware IT specialist. After looking at the product, he said it was a poor solder connection to the circuit board. Very disappointed this company does not stand behind their warranty of product. Will never purchase from them again.

Awful experience. Bought iPad Pro keyboard and all went well until after just 2 months they keyboard went rogue. Didn’t type some characters, pressing some random keys started music playing!!! Then just auto typing random characters so completely unusable. Initially suggested a few things to try but no joy. I have several videos of the thing having a mind of its own. Was asked for videos which I have sent and now being completely ignored despite reminders. So clearly just want your money. I’m guessing for the positive reviews it’s just you haven’t had anything other than a simple issue....yet. Thank you for the reply although your response lacks context. Your email stated; if you read the warranty policy and believe your covered you can send the item back to our facility (ask me for the full address before you ship) to be inspected and fixed\replaced depending on the malfunction for free ( Just to make sure you understand that any issues regarding Battery failure, Keys failure or hinge failure are not covered by the warranty) This process means you will need to ship the item to us on your expense Once arrived and inspected (might take up to 14 days) our team will determine if this is covered by the warranty then get it replaced and notify you it's ready so you can pay the shipping fee to get your item back according to the carrier fees and timeframe. I can recommend that since post office services are really slow and expensive right now due to covid-19 effects together with the item inspection unknown results it might be better to purchase a new item. Our customers reported that ending up with a new item in a shorter time period creates the best replacement experience. I even have 1 code left for extra 50% off a new case you can feel free to use it. In essence the product which cost $164.80 went faulty in less than 3 months and your email suggests it may or may not be covered under warranty (it’s not a sticky keys or battery issue and your suggested actions didn’t work). So returning and getting it back will cost me postage, I’ll be without the keyboard for some time and you may decide it’s not covered. Re the ‘I have one 50% code left’, leaves me less than thrilled as it seems like, spend another $80 or $90 and fingers crossed the next one doesn’t go faulty. Sounds too much like throwing good money after bad, if you were serious you would just replace the faulty product. The videos I sent make it abundantly clear the issues.

I brought a keyboard and it didn’t fit so I messaged Gold and cherry and they have sent me a replacement I received it today and it’s great it fits perfectly. Thank you so very very much and i have got it working And installed i love it.

The Support service is the worst. I bought the keyboard, no problem. Then I bought the pencil and it won’t pair. I’ve been Tech for 30+ years so I know my way around technology. I tried to return the pencil and the support team kept me in limbo until their 30 day return policy expired. DO NOT BUY from this company. They want your money with no liability of supporting their products.