My patch is not coming back
My. Patch fell off when walking and lostmy patch
By Steve L.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
72 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Kailo Labs offers innovative, drug-free pain relief with their reusable micro-capacitor patches—Kailo™, Flex™, and Element™. Designed, and made in the USA and backed by clinical studies, our patches help reduce pain quickly and naturally. With a customer-first approach, and risk-free returns, Kailo makes managing pain simple and effective.
Kailo Pain Relief Patch (gokailo.com) has 72 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
72 approved reviews, newest moderated first
My. Patch fell off when walking and lostmy patch
By Steve L.
I just received the new KAILO flexible patch and it has a very obnoxious terrible chemical odor! The original ones were odorless, and these are supposed to be odorless according to advertisement, but they have a very strong chemical odor to them. I cannot use them.
By Paulette R.
Response from Kailo Pain Relief Patch· Oct 20, 2026
Hi Paulette, we are so sorry that your Kailo 2.0 patch has a terrible odor. We have noticed that if you gently wash the patch with a gentle soup and warm water, the odor will go away faster. If you have additional questions, or concerns, please email us at [email protected].
Placement is difficult. I got more adhesives which left my skin itchy. Overpriced. Not everything can be helped with this and it feels like exploiting people with pain. Have tried multiple times. The Flex is like a piece of paper and gets destroyed when removing the adhesive.
By Cecily L.
Response from Kailo Pain Relief Patch· Sep 9, 2026
Hi Cecily, we are sorry you did not have a good experience with our adhesives or Flex patch. The good news is that the patch can be held in place with any medical grade adhesive. This should help with the itchiness caused by the adhesive. For tips on removing the adhesives from the Flex patch please email us at [email protected] and we can help you out!
I'm having difficulty purchasing 1 patch without signing up for reoccurring orders. I want to see if this is right for me. If so then I'll be happy to get the life long patch.
By Kim D.
Response from Kailo Pain Relief Patch· Sep 9, 2026
Hi Kim, we are sorry for any confusion regarding our Flex patch purchasing options. Please email us at [email protected] for assistance. We are very happy to help
I’m very disappointed in the new Flex I’ve received. It’s nothing but a piece of paper and nothing like the one I’ve had in the past. I have the Element and love it, but need something more flexible for my shoulder area. I’ve tried reaching out twice to customer relations, but no response.
By Cathey B.
Response from Kailo Pain Relief Patch· Aug 20, 2026
Hi Cathey, we are so sorry that you are disappointed in the Flex patch. It is made out of a material called Tyvek. Tyvek® may resemble paper, but its performance is anything but paper-like. Tyvek® is a 100% synthetic material made from high-density spun-bound polyethylene fibers. Lightweight, durable, and breathable, yet resistant to water, abrasion, bacterial penetration, and aging. I have checked our communications and we responded to both your messages from separate emails. Please check your spam/junk folder incase they ended up in there. Again we are sorry for any frustration this has caused.
my cardio could not find info for interactions w/kailo and a pacemaker. ergo she put the 'nix' on using kailo, can you expand on your statement of 'do not use w/pacemaker' ??
By customerEkim
Response from Kailo Pain Relief Patch· Aug 13, 2026
Hi Ekim, We are sorry to hear that your cardiologist wasn't able to find more information on using Kailo with a pacemaker. For customers who have a pacemaker, we recommend that you do not use Kailo. This is not because a customer that was wearing a pacemaker came to harm, but because we have not tested Kailo thoroughly on people with pacemakers and we always wish to err on the side of caution. If your doctor would like more information, I am attaching our clinical trial, which includes the theory behind how Kailo works so that he/she can be informed. https://scivisionpub.com/pdfs/using-nanotechnology-to-improve-pain-and-function-with-a-novel-drugfree-topical-painrelief-patch-an-interim-analysis-1476.pdf If you need additional assistance, please email us at [email protected].
I have had good success with the Kailo Flex Patch. It has totally eliminated the sciatica pain radiating down my legs. I can stand for longer periods of time, which really helps with my hobby.
By Carol C.
Response from Kailo Pain Relief Patch· Jul 7, 2026
Hi Carol, we are so happy to hear that Kailo has helped you stand for longer and have less pain while doing the things you love!
I give the Kailo 2.0 patch a 5 star rating. I have daily pain in my lower back, and wearing this patch eliminates 95 to 100% of my pain for the whole day, allowing me to be more active and less fearful of unexpected muscle spasms. If I start to feel a twinge, I can readjust it and regain relief. I do not like to take pain medication, so this provides me a drug-free solution. When I sleep with it, it stays adhered and gives me pain-free rest. It gives me freedom to live a more active life. So glad I found Kailo!
By Julie B.
Response from Kailo Pain Relief Patch· Jul 1, 2026
Hi Julie, we are so happy to hear that the Kailo 2.0 has helped you become more active and do more with less pain! Thank you for your feedback!