Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
625 reviews
GoingBusSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to GoingBus, your trusted partner in the world of subscription sharing. At GoingBus, we are committed to helping you save money while enjoying premium subscriptions. Our mission is to make high-quality subscriptions accessible to people all around the world.For the past three years, we have built a strong community of streaming enthusiasts, and we are grateful for the loyalty and support of our users. As our business continues to grow, we are excited to face new challenges and expand into new horizons. Our goal is to deliver more value and a wider range of services to our users in the field of streaming media.
GoingBus (goingbus.com) has 625 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 69 reviews with 1 star · Clear filters
They have big problem with youtube recharge. They appoint us safety so we paid for youtube recharge but we can't use it anymore even my periods lasts more than 8 months. They told us that they cannot, will not give us any money back for the lasts. They said they don't have any duty, but I can't understand. They absolutely have duty because they promise us about service, but they are trying to avoid their fault. I won't gonna use it anymore. never.
By 은아 장.
I previously used your YouTube Family service and experienced issues while using it. When I contacted your support team, I was advised that switching to YouTube Recharge would prevent such problems in the future. However, after switching to YouTube Recharge, the same issues occurred again. Despite this, your company is now avoiding responsibility and stating that a refund cannot be provided. I believe that your company also bears responsibility for this situation, and I am requesting at least a partial refund. Additionally, I find it very frustrating that the live chat support option has been removed and that communication is now limited to a ticket-based system only. Due to this experience, I no longer trust your service and will not use it again in the future. I will also inform others about my experience.
By Fk
Service ist super schlecht. Im Chat kommen nur Blockbausteine die keinen weiterhelfen. Und dann auch nur auf Englisch. Es gibt quasi kein Service im Chat, es ist nur ein BOT. Ich wollte wissen, warum es kein Netflix mehr gibt.
By Mario
No le pongo estrellas negativas por qué no deja. Una basura de servicio, se cierran las sesiones y solo saben decir que instales la última versión, total para seguir las sesiones cerradas. Te van dando largas y el tiempo pasa sin ninguna solución. De verdad, no hagan caso a las buenas criticas por qué serán putos bots de estos estafadores.
By Riku
Response from GoingBus· Sep 30, 2025
Estimado usuario, Lamentamos profundamente saber que su experiencia con nuestro servicio no ha sido satisfactoria y le pedimos disculpas sinceras por los inconvenientes que haya podido encontrar. Queremos aclarar de manera enfática que GoingBus nunca ha estado ni estará involucrado en ningún tipo de actividad fraudulenta. Asimismo, le aseguramos que jamás ignoraremos ni retrasaremos intencionadamente la resolución de los problemas de nuestros usuarios. Si ha tenido la impresión de que “no se ha resuelto a tiempo”, es posible que haya habido un malentendido en la comunicación o que se haya omitido información durante el proceso, lo que pudo haber ocasionado cierta demora. Su opinión es muy valiosa para nosotros, y nos comprometemos a darle seguimiento inmediato para garantizar que el problema se resuelva de manera adecuada. Para ayudarnos a verificar con mayor rapidez, le rogamos que se ponga en contacto con nuestro servicio de atención en línea o el sistema de tickets de posventa a través de nuestra página web, y que nos proporcione su número de pedido o el correo electrónico utilizado en la compra. Revisaremos su caso de inmediato y le daremos una respuesta clara y justa con la máxima prioridad. Agradecemos su supervisión y sus observaciones. Continuaremos mejorando nuestros procesos de comunicación y gestión para evitar que situaciones similares se repitan, y esperamos sinceramente poder recuperar su confianza mediante un mejor servicio. Atentamente, El equipo de GoingBus
Netflix剛訂購3個月,用不到10天就產生無效會員,註冊Netflix的會員使用時間到期(沒繳費用),共發生兩次,而且處理效率非常慢,要3天以上 ,很離譜真浪費使用者時間,而且損害消費者權益,可能產生消費問題的糾紛
By 正義の修羅
Response from GoingBus· Aug 30, 2025
您好， 我們對您在 Netflix 訂閱過程中遇到的多次帳號無效和處理延遲問題，表示最真誠的歉意。我們完全理解這給您帶來的困擾和不滿，也意識到這不僅浪費了您寶貴的時間，還影響了您應有的使用體驗。 由於 Netflix 官方政策正在不斷調整和收緊，部分帳號可能會出現不穩定的情況。但這絕不是我們推卸責任的理由，您的每一次反饋我們都十分重視。 針對這一情況，我們已經開啟了 緊急處理機制，並特別為 Netflix 相關問題設立了 快速解決通道。在該通道中，我們提供了 三種不同的解決方案，以便更高效地幫助您恢復使用。如果這些方案仍未能讓您滿意，也歡迎您再次與我們的客服團隊聯繫，我們會優先審核並努力為您找到更合適的方式。 為了幫助我們更快地為您處理，請通過我們網站的 線上客服 或 售後工單系統 與我們聯繫，並提供您的訂單號或購買時使用的郵箱。我們會立即再次審核您的案例，並優先處理。 您的意見對我們極其寶貴。我們正在全面優化流程，以縮短處理時長，並避免類似問題再次發生。希望能透過我們的努力，重新贏得您的信任。 此致 GoingBus 團隊
Mon abonnement Netflix saute sans cesse ou quelqu'un d'autre utilise mon compte et malgré ces cousis on ne veut pas prolonger mon abonnement ou il est très pénible de joindre le service client. Je déconseille
By Chris L.
Response from GoingBus· Aug 30, 2025
Bonjour, Nous sommes sincèrement désolés d’apprendre que vous avez rencontré des problèmes de déconnexion ou d’utilisation non autorisée de votre compte lors de votre abonnement à Netflix. Nous attachons également une grande importance à vos retours concernant « l’abonnement non prolongé » et « la difficulté à contacter le service client ». Nous vous présentons toutes nos excuses pour les désagréments occasionnés. Votre expérience est très importante pour nous. C’est pourquoi nous avons transmis ce problème à l’équipe concernée pour réexamen et nous allons évaluer la possibilité de proposer une solution plus adaptée. Dans le même temps, nous continuons d’optimiser nos canaux de service après-vente : en plus du service client en ligne, nous avons ajouté un formulaire de réclamation afin de garantir une assistance plus rapide et plus pratique. En raison des politiques officielles de Netflix, qui évoluent et se resserrent constamment, certains comptes peuvent rencontrer des instabilités. Pour résoudre les problèmes liés à Netflix, nous avons mis en place un canal de résolution rapide et préparé trois solutions différentes, afin de vous offrir plus de flexibilité. Si celles-ci ne répondent pas pleinement à vos attentes, n’hésitez pas à recontacter notre équipe du service client : votre demande sera traitée en priorité et nous chercherons avec vous l’option la plus adaptée. Nous vous remercions encore une fois pour vos précieux retours, qui sont essentiels pour améliorer nos services. Nous poursuivrons nos efforts afin d’optimiser nos processus, d’éviter que ce type de problème ne se reproduise et nous espérons regagner votre confiance. Cordialement, L’équipe GoingBus
Youtube premium service is really a nightmare. After 100 days of service. The service stopped and the customer service is poor by not responding and giving solution. Theres 3 options, 2 of it requires to pay extra to restart the subscription and one option refund to the accounts wallet. Which is the same with option 1 to add more fund in order to renew. Asking for refund is impossible and they only repeating told that you only got this 3 options
By Will M.
Response from GoingBus· Aug 4, 2025
Hello, We sincerely apologize for the interruption you experienced after 100 days of using YouTube Premium, as well as for the lack of timely response when you contacted our customer service. We understand your dissatisfaction with the three solutions currently offered, especially the limitations on refund requests, and we are truly sorry. To resolve this issue as quickly as possible, please contact us via the live chat on our website and provide your order number or the email address used for your purchase. We will prioritize reviewing your account and offer you a more suitable solution. At the same time, we have initiated an internal process review to improve our customer service response and related refund mechanisms, to prevent similar issues from happening again. Thank you for your patience, and we look forward to resolving this matter for you. Sincerely, GoingBus Team
Firstly, the YouTube family premium subscription was about as useful as a chocolate teapot. I forked out for three months of YouTube Premium, only to discover that for nearly half the time, the service refused to work—apparently because their "family plan" is about as legitimate as my uncle’s timeshare in Marbella. Frankly, you'd be better off buying Premium the old-fashioned way, unless you enjoy a bit of rule-bending roulette. Secondly, the customer service was a masterclass in how not to help. Replies usually came in Korean—which is lovely if you’re fluent, and less so if you’re not—and at the speed of a snail on holiday. As for refunds? Not a chance. My subscription barely worked for 1.5 months, but they clung to my money like a toddler with a biscuit.
By Joni
Response from GoingBus· Aug 4, 2025
Hello, We are deeply sorry for the inconvenience you experienced with your YouTube Family Premium subscription. We understand the frustration caused by being unable to use the service normally and not receiving timely support. Please accept our sincerest apologies for the inconvenience and disappointment this has caused. We are committed to providing our users with reliable and timely support. Your feedback is very important to us, as it helps us improve our service processes. We will also work to improve our response speed and, if you prefer, communicate with you in the language you are most comfortable with. To help us resolve your issue as quickly as possible, please provide your order number or the email address you used when placing your order. We will review and prioritize your case to ensure we find a fair and reasonable solution for you. Thank you for bringing this matter to our attention. We will continue to improve our services and processes to prevent similar issues from happening again. We hope to regain your trust in the future. Sincerely, GoingBus Team
