Stay Away! Customer Service is Deplorable
Customer Service is deplorable. I put a large deposit down of $50k + and made on time payments thereafter for a year and a half straight. This summer my business took a huge hit and I was unable to make a payment. On 8/5/24 we spoke with Geneva and were transparent of the business situation. They suggested a payment plan for equal payments on 8/16/24, 8/23/24, 8/30/24. Fine, I told them that I have to speak with my business partner in this regard. We both agreed that it was the best option and notified them. This is where the issue started. We both had trips scheduled a year in advance from 8/8/24 - 8/16/24. When we got back we were going to make the payments on those dates. During our trip we received three emails from Deb Soine. (who was very respectful up to this point). One on 8/9/24 asking for a status, 8/15 stating that since she hasn't heard from us and if we didn't get a payment in by 4pm that day, she was going to turn the file over to legal and 8/16/24 stating that since we didn't contact her she is turning the file over to legal (mind you we are out of the country with little to no service). On Friday, 8/16/24, we received a legal demand letter from Mike Tripp. We got off the plane to a slew of harassing emails. As mentioned, the payment plan was to start on 8/16/24 in which we we planned to submit that day. Being that this was escalated, we did not submit the payment and decided to respond via email the following work day 8/19. Mike Tripp responded that it doesnt sit lightly with him that i am taking vacations while being past due with creditors. Very unprofessional! To even have the gall to infer that because we have business debt, we can't/shouldn't go on a family vacation is asinine. And I told him just that! I also asked him to be respectful and keep his personal opinions and rhetoric to himself. Its none of their business, however, these trips were booked and paid a year in advance prior to our current business situation. He then responds that he checked my credit profile and sees that we are paying every other creditor so he knows that I have the ability to pay and that prioritizing vacation over paying creditors is my choice. Again, inviting his personal opinion and personal attacks For him to check my personal credit profile and deduce that because of my personal credit profile, we have the ability to pay a business debt is fatuous, especially not even knowing our other business debts. Again, I told him these tactics or shenanigans that you continue to employ are unprofessional. After this dialogue, I reached out to Ms. Deb Soine and left a voicemail, in which she called me back and stated that she knows that I have personal credit cards that I can use to pay this business debt. She also questioned why I would go on a vacation if I had bills. That was all I needed to hear. It could be a microcosm, but the sheer ignorance and imbecility of these two people speak volumes of the company. STAY AWAY FROM THIS COMPANY.. unless you like being harassed, terrible customer service and a company that thinks your personal livelihood is dependent on the company.
By Ant W.