Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
166 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Goflyfirst is listed under Activities & Tours in San Bruno, California.
Goflyfirst (goflyfirst.com) has 166 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
166 approved reviews, newest moderated first
Enjoyed my experience with Marcus Davis. He is professional, patient and efficient...all those things I needed while trying to get reservations. Thank you ...I'll be recommending you to all my friends!! nhoag
By Nancy McEldowney H.
Very thorough and excellent service. Very patient when our bank was less than helpful. Very very happy.
By Cassandra M.
From the first email to the last Ellie was fantastic very helpful and very prompt. I only can give her 10 out of 10. If we travel next time I don't have to look for travel agent. Thanks Ellie
By Judith H.
This company had me in knots when I wanted to change a flight, but after a few days and some worry, they called back and changed the flights for me quickly (at a cost). So I would say they are reliable and friendly but there were some hiccups along the way. I would use them again.
By Gayle W.
The company is pushy with purchasing. I think they are using frequent flyer miles to book reward flights, this goes against the T&C of Singapore Airlines, one of the legs of my journey they quoted. When I asked the question if they were using FF miles, and stated that goes against Singapore Airlines conditions, they ceased all contact with me. Red flags raised with the other reviews on this site, they appear to me that they are fabricated. None of the users have profile pictures, a lot of them are posted in consecutive days, and the reviewers have all only made the one review on their accounts. They have the ASTA (American Society of Travel Agents) logo on their website, however I have contacted ASTA and they are not a member of the organization. I am posting this review for other people to see something other than 5 stars, do some research and make the call for yourself, however I can not shake the feeling that something is not right with this company. If it seems to good to be true, it probably is, buyer beware.
By Mick
Great prices for airfare and with excellent customer service
By Yoon
Terrific customer service experience.
By Thai N.
Had an awesome experience! My wife and i were celebrating our 1 year anniversary to Wakkii and decided to go all out and went with Goflyfirst. They were very helpful and got us an amazing deal on a non stop flight from SFO, Very very comfortable! My wife and i had such a relaxing vacation and we would use these guys again for sure!!
By Mark
