CurbReviews of gocurb.com

Response from Curb· Mar 18, 2024

We're sorry to hear that you had some trouble. If you have not done so already, please contact [email protected] with your account details and the details of your ride.

Response from Curb· Mar 13, 2024

We're sorry to hear that you have noticed some unfamiliar transactions on your billing statement. Please note that Curb is not just an app. Curb also provides backseat credit card machines to cabs throughout the US and beyond. If you pay for taxi rides using these machines, you will see charges from Curb - even if you have never used the app and do not have a Curb account. If this does NOT apply to you and if you have NOT used your card to pay for taxi rides, please contact [email protected] with specific examples (dates, exact amounts, last 4 digits on the card used), so our team can look into this and advise you on next steps.

Response from Curb· Mar 11, 2024

Thank you for your feedback. When you hail a taxi at MIA, the cost of your ride is based on local taximeter rates which are not set or controlled by Curb. Please note that the fare for taxi rides in vans is 30% higher than rides taken in standard size taxis. Please contact the Miami Dade County Transit Department with any questions regarding this rate. If you did not update your tip before your ride ended, our Support team can assist with that. Please contact [email protected] for assistance with your tip.

Response from Curb· Jan 19, 2024

Thanks for reaching out. If you used the app to request your ride, then there definitely should not have been the difference in cost that you described. Tip is never included in the Upfront Fare, so any optional tip amount will cause the final cost to be higher. If you did not intend to include a tip and if you have questions in general about the cost of your ride, please contact [email protected] so we can take a look.

Response from Curb· Dec 26, 2023

We're sorry to hear that you had a frustrating experience with your driver. Please note that Curb simply provides the technology that allows you to request and pay for rides electronically, and drivers are not affiliated with, employed or controlled by Curb. That said, Curb is happy to take a look at your fare if you have any questions. If you paid for your ride using the Curb app, please contact [email protected]. If you paid using a Curb provided backseat credit card machine, please contact [email protected].

Response from Curb· Dec 13, 2023

We're sorry to hear that your driver seems to have been confused. If you have a cash receipt, please be sure to provide it to our Support team at [email protected] so we can verify the duplicate payment and get this sorted for you ASAP. Our team will also be happy to contact the driver to confirm the double payment.

Response from Curb· Nov 3, 2023

Thank you for your feedback. When you use the app to book in most cities like NYC or Chicago, you will see a pre-calculated Upfront Fare in advance. There are some cities where the cost of an app booked ride will be based on local taximeter rates and in those situations the app will provide a rough estimate of the metered fare vs a pre-calculated Upfront Fare. If you used the app to request a ride and have any questions about the cost, please contact [email protected].