UNABLE TO CONTACT ANYONE -
I have been trying to contact GoCare regarding a claim for 3 weeks now. No replies to email, can't "chat", nobody answers the phones.. are they still in business???
By Margo D.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
279 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Protect your new and used iphones, ipads, laptops and other electronics with GoCare. More than just cell phone insurance; count on GoCare as your one stop shop for device protection, quality electronics, accessories and cases.
GOCARE.COM (gocare.com) has 279 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 11 reviews with 1 star · Clear filters
I have been trying to contact GoCare regarding a claim for 3 weeks now. No replies to email, can't "chat", nobody answers the phones.. are they still in business???
By Margo D.
Site doesn't work right
By Cb
Response from GOCARE.COM· Sep 26, 2016
Thank you for bringing this situation to our attention. First and foremost, I would like to apologize for any inconvenience we may have caused you when attempting to download your photos. Providing an excellent customer experience is our main goal, your negative experience was escalated to our IT Director for resolution. Sincerely, J. Doughty Manager – Customer Care
Shipped my phone to them and it's been two months and still don't have it. They are trying to repair a very damaged phone. How do they expect you to be without your phone for that long?
By Johnson F.