Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,100 reviews
GobyMedsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Trusted Telehealth & Wellness - Bringing easy access to GLP-1 Semaglutide & Tirzepatide medications prescribed online and delivered to your door, hassle free.
GobyMeds (gobymeds.com) has 1,100 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
Showing 76 reviews with 1 star · Clear filters
Bottle came opened with nothing in it! I’m soooo mad! Last bottle From absolute cane dented.
By Christina V.
Response from GobyMeds· Jul 1, 2026
Hi! Thank you so much for letting us know. This is definitely not the experience we want customers to have. I can see that our Customer Support team has been working through this. Please let us know if you need anything else or have any other concerns. We really appreciate you giving us the feedback and well!
Well, first shipment was great. 2nd shipment, they did not put my vial in a prescription bottle (try traveling out of the country with that) and instead of clear liquid it was PINK! Imagine my surprise after only taking a clear one. I reached out and told them my issues and they just basically told me to take it- pink is fine- even thought I didn't want the pink additive (B12 apparently). They sent me a pic of my FIRST prescription in the prescription bottle and tried to tell me that's what they sent. I told them I'd return the vial not so they could resell but so they'd have proof I wasn't trying to get something for free. And told them getting a vial of pink meds with NO prescription bottle is WILD. They are not about customer service they are a little GLP-1 bank. Luckily for me there are TONS of other options and goby meds is too expensive for this kind of customer service.
By Kelley R.
Response from GobyMeds· Jun 29, 2026
Hi Kelley, we are sorry you had a less-than-amazing experience with us. However, I do want to say that before you place an order, you are able to choose the pharmacy along with the additives, including B12. B12 does have a pink tint to it and that is just the nature of the medication. We also have other options from other pharmacies that do not contain additives if that is something that you are more interested in. Also, to address your comment on sending medication back, due to FDA regulations, we are not able to take back any medications that are sent out. Also, each pharmacy is different, and sometimes your medication may not come in a prescription bottle but will have the prescription information included in your shipment.
My first order was great, they switched pharma on my second order wasn't effective at all and not the same quality as the first. The second order cost me $600 and the offered me $50 off my next order lol. Stay away.
By bOb D.
Response from GobyMeds· Jun 29, 2026
Hello there, before you order your medication, you are shown your medication from different pharmacies. Also, you can always check our pricing directly from our website. If your second order was $600, it means that you probably went up in dosage with your medication. Oftentimes, when you go up in strength, it requires more medication and thus a slightly higher price. We try to keep our prices as low as possible as we work with every pharmacy to keep our prices low for our customers
The box was hot when it arrived, and I believe I am missing a vial? Seems like the integrity might have been compromised
By CA C.
Response from GobyMeds· Jun 23, 2026
Hello, thank you for leaving a review. If you are missing a vial and believe that your package was compromised, please reach out to our customer support so we can take care of this for you!
I had a question regarding my medication dosage refill and the response time was over 4 days for a reply. The pharmacy that distributes the medication has changed since my previous order and the new medication packaging doesn’t seem reputable. The price of $599 for 3 month supply is extremely high for this basic medication now being supplied.
By customer
Response from GobyMeds· Jun 22, 2026
Hey, we apologize about any delay in a reply.. We only use 503A and 503B pharmacies that we fulfill thousands of orders each month. Please feel free to reach out to our support if you are unhappy so we can better understand the situation.
Received a text message in an email that my prescription had been delivered and it never arrived
By customer
Response from GobyMeds· Jun 17, 2026
Hello! We are so sorry about this! This is a bug in our system that popped up this morning and are currently working on resolving!
Did not receive shipment, received email that it was delivered but no tracking info was provided to get details.
By Kelly
Response from GobyMeds· Jun 17, 2026
Hello! We are so sorry about this! This is a bug in our system that popped up this morning between the pharmacy and our our delivery system. We are currently working to resolve this!
Bait and switch at medical review, price increased by $100. I declined the order at that point but this company still charged me. I can get not get a hold of anyone from customer service. I've tried the portal with no reply and the phone number only allows you to leave a message. I would NOT recommend dealing with this shady company. It's costing me $500 to learn the lesson.
By Michele W.
Response from GobyMeds· Jun 15, 2026
Hey there Michele, one of our team members tried to reach out to you and was not able to get in contact with you. We are absolutely not trying to bait and switch you, and more than likely what has happened is your provider suggested you move up in medication. With more medication comes a price increase which you do need to approve. I would recommend opening up a ticket through the customer support, but have also alerted the customer support team to reach back out to you via your email. Saying that this has cost you $500 to learn a lesson isn't really fair, and our customer support team is always here to help you in any way that we can. We will be happy to cancel your order and refund your money.
