Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
119 reviews
Go AnswerSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
🏪24/7 Live Agents🎉14 Day FREE Trial🌎English & Spanish Fluency💵Flexible & Transparent PricingGo Answer Can Help Your Business Never Miss An Opportunity.Go Answer is a leading bilingual outsourced solution for companies of all shapes and sizes. We provide live, virtual receptionist and legal intake services to thousands of small businesses and professionals, 24/7/365.Go Answer aims to build rapport, cultivate happiness, and establish trust by providing your callers with a personalized experience, specific to your business requirements. In return, clients capture more business, experience increased customer satisfaction and retention, and see a reduction in overall customer support cost.Voted, “Top Call Center” by Forbes, Go Answer has gained global recognition for its success by staying true to our small business roots and core values.For more information about Go Answer, check us out at www.goanswer.ioGet Started with a FREE Trial
Go Answer (goanswer.io) has 119 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
119 approved reviews, newest moderated first
On boarding process made easy on their end
By jg
Response from Go Answer· Feb 17, 2021
Hi JG, thank you for your feedback. We see that your account is set to go live shortly and I am happy to see everything was resolved. Happy to have your team on board!
Overall good service. Would love for company to have more clear speaking english employees.
By Durham Service C.
Thus far Go Answer is doing an excellent job and answering our phones as they said they would. We rely upon them as a virtual receptionist and there are specific instructions which are unique to how our office is set up and managed. They have been able to acclimate themselves very quickly.
By Ira P.
Response from Go Answer· Feb 2, 2021
Hi Ira, We're incredibly happy to hear that you are happy with the service so far. We pride ourselves in our ability to learn and execute on specific protocols in a timely and successful manner. Looking forward to a continued partnership and servicing your office!
Great onboarding experience thus far. I would have given a 5 star review, if we were able to provide as many FAQ's as possible but overall very pleased.
By Tyler
The experience has been very comfortable and professional as a new customer. I am very satisfied.
By Andy S.
Response from Go Answer· Jan 13, 2021
Hi Andy, we're so glad to hear that you've had a great experience with Go Answer! Looking forward to continued partnership.
Easy to set up! Great service, would definitely recommend!
By Armando V.
The truth, they are a good sell, but once inside, they change, and lie. Double billing, unable to follow instructions, and never taking accountability for their business. They will spam you, scam you, and stalk you. If they focus as much on customer relations of their business as they focus on getting paid their business would thrive. If you want peace of mind- I would not use them.
By Amy B.
Excellent onboarding, wonderful team, uber responsive.
By The Good Vets of M.
