Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
252 reviews
GLS CanadaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At GLS Canada, we connect people and businesses across the country. From parcel and freight delivery to warehousing and logistics, we provide dependable shipping solutions that support growing businesses nationwide. You can count on GLS Canada to deliver with care and consistency..Chez GLS Canada, nous connectons les gens et les entreprises d’un bout à l’autre du pays. Que ce soit pour la livraison de colis ou de fret, l’entreposage ou les solutions logistiques, nous offrons des services fiables qui accompagnent la croissance des entreprises canadiennes. Avec GLS Canada, vos envois arrivent en toute sécurité et à temps.
GLS Canada (gls-canada.com) has 252 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
252 approved reviews, newest moderated first
Left a package precariously balanced on top of the mailbox by the road rather than come up the driveway! Good thing I looked out the window before the wind or a passing car took it away! I would never recommend this company to anybody and would think twice about ordering from any business that uses them. Unacceptable.
By Kristy W.
GLS sent my package twice to the wrong address. Following the second attempt, they sent my package back to the sender!!!!
By Cassie B.
Terrible delivery service. Not on time, doesn't show up. Use a trusted courier like Purolator, UPS, or FedEx
By Dareido
NE JAMAIS FAIRE AFFAIRE AVEC GLS AUCUN RESPECT CLIENTS...... Service de livraison horrible : il engages que des maudits sans dessins.....
By Roger
Simply incompetent. Spoke to a real person at customer service about leaving package at my door, they said they would so long as I replied to their email seeking authorization to do so. I did, and they confirmed. Next thing I know is they sent it back to the sender, which is out of the country. This, after it had already cleared customs. The sender reached out to me yesterday and said they would refund me, which is good of them. They also said that they are stopping using GLS as a courier for reasons like this… can’t say I blame them.
By Alan P.
Extremely poor experience with GLS. A package was marked as delivered with “signature required,” yet my building’s concierge, security, and management all confirmed they did not receive or sign for any delivery. Security camera footage shows that no GLS delivery occurred at the stated time. There was no photo proof of delivery, no advance notice that a signature would be required, and no delivery confirmation email. Despite this, GLS continues to rely on an internal signature record that cannot be verified by the recipient or the building. This situation caused significant inconvenience and stress, especially as the package was intended as a meaningful gift. The lack of transparency, accountability, and effective resolution is unacceptable. I would strongly caution others against using GLS based on this experience.
By Donatella Z.
Awful. Just AWFUL! Do not...NOT purchase any product delivered by this company. You cannot contact them directly, support is non existent, not dependable and packages are not delivered.
By Mr S.
I have been waiting for my package since the first week of December. I’ve tried multiple times to contact GLS, but no one seems interested in responding or helping. It has now been over a month, and I am still waiting for my package with no updates, no support, and no accountability. I honestly don’t know what to do anymore. This is extremely disappointing, especially since the items are worth over $200. GLS keeps directing customers to contact assistance**@gls-canada.com, but don’t waste your time — no one ever gets back to you. This has been one of the worst delivery experiences I’ve had. Completely unacceptable service.
By Sakshi T.
