GlassesShopReviews of glassesshop.com

Wow! Had an issue with the frames I picked out, and GlassesShop responded promptly and made it right--in fact, exceeded my expectations. I will say, too, that the prescription was exactly right. No hesitation in using this company again. Super happy with them!

It’s really easy to see the accurate sizes of the frames and uploading/adding my RX is simple.

Order glasses from glassesshop and after a little over a month then glasses broke. After trying to get ahold of someone 3 times on the phone 2 times on the live chat that doesn't work. I finally after 20min each time got some lady on the phone that could barely speak English. She want to give me 50% off the frames and I had to pay for them and shipping and I would have to install the lens back into the new frames. I told her that thats not going to happen since they are barely used and almost new and they broken 2 different spots at the sametime. I asked to speak to a manager she told me they do not talk on the phone they should email me in 24hr. The warranty is shit and they are selling cheap products. Do not waste your money on this site. There are better companies out there.

Be aware. Misleading advertising! Free shipping is not free. These are coming from China and you will be charged a duty fee and tariff amount by US Customs via the shipping co (i.e. UPS). There is no mention of this when you order!

Placed an order and it still hasn't shipped after two weeks. When I check the order status it just says "shipping" with no other information available. Saw all of these recent reviews and I am in the process of trying to cancel the order. Tried the live chat option and it has a note saying response time is usually a couple of hours. Tried calling the number from the website, sat on hold for 15 minutes before getting an automated response asking me to leave a message. Wrote an email while on hold and haven't heard back yet.

I wish I had found GlassesShop sooner... I had ordered glasses from two other companies, spending 2 to 3x the amount (I sent one back due to issue with progressive lens and the other set just didn't fit right). I ordered two pair, one for distance and one for computer work. They fit great, look really nice, and I can see clearly! (I rarely take time to do reviews, so my experience with GlassesShop means something.)

So far loving these glasses. Ordering process was quick, easy, and arrived on time. Ordered single vision Blue Block lenses for work. Will give progressives a try when ready to order another pair.

Excellent customer service! I ordered 2 pairs of glasses and the frame colors on one of them was a litter darker than I wanted. Glassesshop responded quickly and offered to make it right. The glasses store at my Optometrist’s office discouraged me from buying online but I’m glad I took the chance. It saved me hundreds of dollars!