Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
3,608 reviews
GlassesShopSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Affordable Prescription Glasses & Sunglasses Online Store. Easy to Buy! 1000+ styles frames start at $6.95, include free lenses & coating. 30-day Return, 365-day Warranty. GlassesShop has sent out hundreds of thousands of glasses to clients all over the world since 2004.
GlassesShop (glassesshop.com) has 3,608 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
3,608 approved reviews, newest moderated first
Easy to shop and order. Great selection. Timely shipping. Great BOGO offer. Accurate prescriptions. All around great experience.
By B S.
Response from GlassesShop· May 30, 2026
Thank you for your review, we are grateful to have you as our customer!
I ordered my glasses on this site because of the good reviews. This company is terrible. I normally take bad reviews with a grain of salt. But I will back up the negative on this site. I ordered my glasses at the beginning of May since I busted my good pair and my insurance didn't kick in for 90 days and I needed glasses. I finally get a notice via email from Glassshop stating my glasses would be delivered 5.20 (this is still to long in my books), no delivery. I waited until after the holiday, no delivery. I reached out to the company, was told to wait and check USPS for delivery status. USPS had no information other than they were in Indiana. I was in Michigan. This was on 5.20. It is now 5.29, I have reached out to customer service again. (I had insurance on my glasses), I am told I need to file a claim with USPS. I have sent them the notice from USPS showing no information. I should not have to wait if I have insurance on my glasses. Now I have to wait another 7 days for USPS since they state they were delivered, No I have not gotten my glasses. LET IT BE SAID, I WILL NOT ORDER FROM THIS COMPANY AGAIN, IF I PAY EXTRA FOR INSURANCE AND THEY WANT YOU TO DO ALL THIS CRAP TO CLAIM IT
By Rebecca S.
Response from GlassesShop· May 30, 2026
Thank you for your comment on your order with us. We apologize that we did not bring you a pleasant shopping experience with us. The shipping insurance company will need the proof for reimbursement. Since the USPS website shows the order has been delivered to the address you put on the order form, would you please open a claim on USPS website and forward to us? Or would you please ask the local post office to issue you a letter to prove that your order is lost or mis-delivered? We will process the full refund to you promptly. Your understanding and cooperation will be appreciated.
Glasses are perfect, thank you
By Misty P.
Response from GlassesShop· May 30, 2026
Thank you for your review, we are grateful to have you as our customer!
Frames are great, prices are great, can't say enough good things. They even reached out to me as I made a mistake on the pupillary distance and we got it fixed. The glasses arrived and the prescription is perfect.
By Rachel B.
Response from GlassesShop· May 29, 2026
Thank you for your review, we are grateful to have you as our customer!
I bought my second pair and received them in the mail. Tried them on and I didn’t like the look. I spoke with them through chat and they said I could pick another pair just pay for shipping. It was 5.00 and change. For shipping. They told me to keep the other pair. Great company to work with!
By Sal
Response from GlassesShop· May 29, 2026
Thank you for your review, we are grateful to have you as our customer!
I found the virtual Try On fairly easy to use and was able to get two pairs of glasses, progressive with transition lenses for less than a single bifocal non transition pair purchased locally. I ended up not liking one of the frames and they made it simple to get a replacement.
By Dagny
Response from GlassesShop· May 29, 2026
Thank you for your review, we are grateful to have you as our customer!
I absolutely love my new glasses the prescription is perfect and way cheaper than at my eye doctors office!
By JoAnne M.
Response from GlassesShop· May 28, 2026
Thank you for your review, we are grateful to have you as our customer!
Great glasses and a good price
By Vanessa H.
Response from GlassesShop· May 28, 2026
Thank you for your review, we are grateful to have you as our customer!
