Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
127 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
GlassesOnWeb.com is your trusted online destination for high-quality designer eyeglasses and sunglasses. We specialize in providing an extensive selection of frames from top designers, making it easy for you to find the perfect pair from the comfort of your own home. Our goal is to make designer eyewear affordable for everyone without compromising on style or quality.In addition to offering a wide range of premium frames, we also provide custom prescription lenses tailored to your specific needs, ensuring that you receive both clarity and comfort. With a focus on offering competitive prices and exceptional customer service, we are dedicated to helping you access the eyewear you love at a price you can afford.Whether you're looking for stylish eyeglasses or protective sunglasses, GlassesOnWeb.com delivers the latest trends and timeless designs, all backed by our commitment to quality and customer satisfaction.
Glassesonweb (glassesonweb.com) has 127 customer reviews on The Fair Hearing, with an average rating of 2.2 out of 5.
127 approved reviews, newest moderated first
the glasses i ordered were a correct pair. They were discounted at a good price. They came and it was the correct pair and it took the time as was advertised on my order tracker, will buy in the future as well
By Sunny G.
Response from Glassesonweb· Dec 8, 2025
Thank you taking the time to leave your review, it means a lot for us
Purchased frames from them, they were under warranty for a year, wore them about 5 times then they broke. They would not replace them and made up reasons they broke, they also claimed the manufacturer would not replace them. Do not buy from them, they just make excuses as to why the will not back a product they are selling that was under warranty!
By Jim
Response from Glassesonweb· Dec 8, 2025
Thank you for sharing your concerns. We take all feedback seriously and want to clarify what occurred in this situation. Our records show that the frame was in perfect condition when it left our store. The damage occurred during the lens installation process, which was performed by a third-party optician or through a self-installation attempt. When frames break during lens fitting, this falls outside of manufacturer warranty coverage, as the warranty covers manufacturing defects and normal wear—not damage that occurs during the installation process. The lens installation technician or facility that performed the work would typically be responsible for any frames damaged during their service. We understand this is frustrating, and we're sorry you experienced this issue. We did our best to explain the warranty terms and why this particular situation wasn't covered. We stand behind the quality of our products and honor all valid warranty claims for manufacturing defects. We're always happy to discuss concerns directly with our customers to find the best resolution. If you'd like to discuss this further, please feel free to contact us directly
I have a credit card that is used only for insurance claims and this card has only ever been used in person at pharmacys, online orders used with other cards also never include my full government name however i listed it on the order to GlassesOnWeb to claim it on my insurance after. They didnt ship out my glasses for 3 months then when I cancelled the order, one week after the cancelation that credit card that has been used online ONCE EVER with ONLY THIS BUSINESS a $1900 charge was made to apple and an order was created under my full government name. Both pieces of information used to commit fraud were a combination that only GlassesOnWeb has.
By M W.
Response from Glassesonweb· Oct 17, 2025
DearM W, Thank you for bringing this matter to our attention. We understand how distressing this situation must be for you, and we take your concerns very seriously. To properly investigate this matter and assist you, we would need your order number or the name associated with your account, as we are unable to verify your purchase history without this information. Regarding your concerns about payment security, we want to clarify how our payment processing works: When you make a purchase on our website, you are securely transferred to our third-party payment processor's server to complete the transaction. At no point does GlassesOnWeb have access to, store, or retain your complete credit card information. Our system is designed so that we can only process refunds for existing transactions—we do not have the capability to initiate new charges to your card. We understand the timing of this fraudulent charge seems suspicious given your recent interaction with us. However, based on our payment security infrastructure, your credit card details could not have been compromised through our system. That said, we recognize this is a serious matter involving identity theft and fraud. We strongly recommend: Contacting your credit card company immediately to dispute the fraudulent charge and request a new card Filing a report with local authorities regarding the identity theft Monitoring your credit reports for any additional suspicious activity Regarding the service delays you mentioned, we sincerely apologize for any frustration this may have caused. Once we can locate your order information, we would like to review what happened to ensure we address your concerns appropriately. If you would like us to provide any documentation about our payment security practices to assist with your fraud investigation, please let us know. We hope this matter is resolved quickly for you. Sincerely, GlassesOnWeb Customer Service
On August 19, 2025, I placed order with GlassesOnWeb.com for $230.10. At the time of purchase, the website clearly stated a delivery timeframe of 8–10 business days. However, the parcel was not even sent out until September 8, 2025, which is 13 business days later, already past the promised delivery period. When the parcel was eventually shipped, it was returned instead of being delivered to me. I contacted GlassesOnWeb support multiple times to ask about the status of my order and to request reshipment. Unfortunately, their representatives could not provide me with clear answers. I was repeatedly told that a representative would call me back, but I never received any call. After waiting two full weeks without being contacted, I formally requested a refund on September 26, 2025. Instead of reshipping the product or issuing a full refund, the company processed a refund while deducting a 15% restocking fee (approximately $35). This deduction is unjustified, as I was never informed of such a fee, I never accepted any restocking policy, and the failure to deliver the order was entirely due to the company’s delays and handling, not my actions. And your response shows a total lack of professionalism- I didn’t order custom frames or whatever but just regular black sunglasses. For sure I won’t be your client anymore
By Plamen P.
Response from Glassesonweb· Oct 17, 2025
Dear Plamen, Thank you for your feedback. We sincerely apologize for the frustration you experienced with your order. After reviewing your order details, we found that the shipping address provided at checkout was incomplete—it was missing the unit number. Our shipping team sent the package to the address exactly as it was entered in your order. Unfortunately, without the complete address, the courier was unable to deliver the parcel, and it was returned to us. The return process through the postal system took additional time, which is standard when packages cannot be successfully delivered. During this time, while we were awaiting the return of your package and prepared to reship it with the corrected address, you requested a full refund instead. Regarding the 15% restocking fee: Our return policy, which is available on our website and applies to all orders, includes this fee for cancelled orders where frames have been specially ordered from the manufacturer for the customer. Since your custom frames had already been purchased specifically for your order, the restocking fee was applied in accordance with our standard policy. We understand this was not the experience you were hoping for. In the future, we encourage customers to double-check that their shipping address is complete at checkout, including apartment or unit numbers, to prevent delivery issues. If you have any further questions about your order, please feel free to contact our customer service team directly. Sincerely, GlassesOnWeb Customer Service Team
I am glad I didn’t check the reviews before placing my order. Now I feel compelled to write my own review as most (not all) negative reviews this business is getting seem to be from Amazon shoppers that don’t read other shops policies before ordering. I ordered Oakley frames to replace mine that broke. Shipping for my order was fast (dispatched in one day, arrived 3 days later). Tracking number didn’t work at first because they did not mention which carrier they used. I emailed them and within a couple of hours they responded letting me know they had used Intelcom and all was resolved. Can’t complain about the customer service. The product arrived on time, with perfect packaging and looking authentic anyway you look at it: frame, case, fabric bag and box. Quality is on par with other Oakley glasses I own. I installed my prescription lenses from my broken frame myself, and they fit perfectly. And I saved $80 compared to other online and physical stores. I wouldn’t order new prescription lenses online because there’s more to it than just providing some measurements in a form, so I prefer physical stores for that. But for replacement frames and non-prescription sunglasses, you can’t beat this store. Just read the store’s policies, understand they’re the reason why they are able to sell at a discounted price, and own it if you mess it up.
By rodrigo
Ordered a fairly expensive pair of sunglasses, and when they arrived, they were for a child. Attempted to relay my concern to replace them or order a different pair, emailed them twice through their website and received no response. Beware, they do not care once they have your money.
By Jon V.
Response from Glassesonweb· Oct 17, 2025
Dear Jon, Thank you for reaching out, and we sincerely apologize that you're unhappy with your purchase. We have thoroughly reviewed our records for your order, and we show that we responded to all inquiries we received from you prior to shipment. However, we do not have any record of receiving communication from you after your order was delivered regarding sizing concerns or a replacement request. We want to assure you that customer satisfaction is our priority, both before and after purchase. Our support system is designed to capture all customer inquiries through multiple channels—email, online chat, and phone—and we have a dedicated customer support team whose sole responsibility is to respond to all incoming messages, typically within 24 hours during business hours. It's possible that your follow-up emails may not have reached us due to a technical issue, spam filter, or an incorrect email address. We encourage you to: Contact us directly so we can locate your order and assist you Try our live chat feature on our website for immediate assistance Call us during business hours Once we can connect with you, we'll be happy to review your concerns about the sizing and work toward a resolution. We genuinely want to make this right for you. Sincerely, GlassesOnWeb Customer Service Team
bad reviews but my glasses came fast and the glasses are in brand new condition and lenses are good
By Jack C.
I was worried, because I didn't check this site's reviews beforehand and their tracking number didn't work, but my glasses arrived pretty much on time (maybe after 8 business days instead of 8 days) and they're perfectly good glasses. And the price was excellent.
By James the B.
